Administrative Professional Team Lead/Administrative Operations Team Lead

Administrative Professional Team Leader

May also be called: Administrative Operations Team Lead  or Office Services Team Leader

Location: Fairlawn, Ohio
Employment Type: Full-Time, Hybrid 

Lead the Team That Powers Exceptional Service

Job Summary

This role leads the administrative team that keeps our offices running smoothly and delivers a world-class experience to both clients and internal teams. As Administrative Team Leader, you’ll provide direction, coaching, and daily oversight to a team responsible for front desk operations, office services, and administrative support across multiple locations.

You’ll play a key role in improving workflows, balancing workloads, and ensuring accuracy, consistency, and compliance with agency standards. This position is ideal for a strong leader who enjoys developing people, optimizing processes, and creating an organized, high-performing environment. 

As part of this role, you’ll also help guide and support members of your team as they build foundational knowledge of the insurance industry, creating opportunities for growth and career advancement across multiple departments within the agency.

Do you bring the following strengths? Please keep reading!

• You lead with professionalism and build trust across teams
• You coach and develop others to improve performance and confidence
• You stay organized and balance multiple priorities across locations
• You identify process improvements and drive efficiency
• You communicate clearly and effectively at all levels
• You maintain confidentiality while handling sensitive information

Responsibilities

Team Leadership & Development

• Provide daily direction, coaching, and mentoring to administrative staff
• Support hiring, onboarding, and training of new team members
• Identify skill gaps and recommend or deliver ongoing training
• Evaluate team performance and help staff grow professionally
• Foster teamwork, accountability, and alignment with company values 

Operations & Workflow Management

• Monitor workload, backlogs, and task distribution to ensure balance and efficiency
• Improve processes, workflows, and accuracy across the administrative function
• Ensure consistent execution of agency procedures and service standards
• Coordinate staffing coverage, schedules, and time-off requests across locations 
• Lead or support special projects and perform additional duties as assigned; collaborate with and assist other departments across the agency as needed

Office & Vendor Oversight

• Oversee office operations including supplies, mail, and facility needs
• Manage vendor relationships (cleaning, shredding, utilities, etc.) and approve invoices
• Ensure offices remain organized, well-stocked, and operationally efficient
• Support multi-location coordination and administrative consistency

Compliance & Communication

• Ensure adherence to agency guidelines, procedures, and compliance standards
• Partner with leadership and compliance teams to resolve issues and improve processes
• Facilitate communication between administrative staff and leadership
• Support departmental and organizational goals through strong coordination 

Team Development Focus

• Foster an environment where team members learn the foundations of the insurance industry, building skills that support long-term career growth across the organization

Qualifications We’re Seeking

Required

• High school diploma or GED
• 5+ years of leadership experience in a customer service or administrative environment
• Insurance industry experience or willingness to obtain Property & Casualty license
• Strong communication, coaching, and decision-making skills
• High level of organization and ability to manage competing priorities
• Proficiency with Microsoft Office and ability to learn internal systems
• Professional, reliable, and approachable leadership style 

Preferred

• Bachelor’s degree
• 8+ years of leadership experience
• Experience managing teams across multiple or remote locations

Benefits Include

• Health, dental and vision insurance from day one
• Company-funded health savings account (HSA)
• Life insurance, short and long-term disability      insurance
• 401(k) with employer match
• Paid time off, including summer hours and paid      parental leave
• And much more! 

About Us

With 100+ years of history behind every client relationship, we’ve built a reputation on integrity, expertise, and the dedication of our people. Recognized as a Top Insurance Employer and Top Workplace, we continue to grow while maintaining our relationship-driven approach.

From our roots in Akron, Ohio, we’ve expanded to 250+ employees across 20+ locations while staying focused on delivering exceptional service and meaningful careers. 

At our core, we believe in:

• Regional expertise and strong relationships
• Proactive client education and risk management
• Access to top insurance markets
• Dedicated, responsive claims support 

If you’re a leader who thrives on building strong teams, improving processes, and delivering excellence every day, this is your opportunity to make a lasting impact.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic.