Administrative Specialist

Position Summary The Administrative Specialist plays a critical role in supporting a high-volume, fast-paced operations department. This position is responsible for managing administrative processes, maintaining accurate account records, and ensuring timely handling of correspondence, disputes, and client communications. The ideal candidate is highly detail-oriented, proficient in Excel, and able to manage multiple priorities with minimal supervision.

Key Responsibilities

· Process, review, and maintain written correspondence; accurately notate and upload account documentation

· Handle and respond to consumer disputes and inquiries in a timely and professional manner

· Communicate with clients via email to provide updates, request information, and resolve issues

· Manage and track the Verification of Debt (VOD) process across all assigned accounts

· Maintain accurate and organized records within internal systems

· Utilize Excel to track, analyze, and report on account activity and departmental metrics

· Support the team by identifying process improvements and ensuring workflow efficiency

Preferred Qualifications

· 2+ years of administrative or operations support experience, preferably in a high-volume environment

· Advanced proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis

· Strong working knowledge of Microsoft Word and Outlook

· Excellent data entry skills with a high level of accuracy and attention to detail

· Strong organizational and time management skills

Core Competencies

· Ability to manage multiple tasks and prioritize effectively in a demanding environment

· High level of professionalism, integrity, and confidentiality

· Strong written and verbal communication skills

· Self-motivated with the ability to work independently

· Proactive, dependable, and solution-oriented

Work Environment

· Fast-paced, high-growth department with evolving priorities

· Requires the ability to handle large workloads while maintaining accuracy and meeting deadlines.