Administrative Support Specialist

Lake Consolidated Emergency Communications (LakeComm) is a brand new consolidated 9-1-1 Emergency Communications Center housed in a portion of the new state of the art Lake County Regional Operations & Communications Facility. LakeComm supports 9-1-1 call-taking and emergency dispatching for 30 police and fire agencies in Lake County, Illinois.

We are seeking an Administrative Support Specialist who is organized, proactive, detail-oriented, and comfortable working independently while supporting a variety of administrative and operational needs.

Position Summary

The Administrative Support Specialist provides comprehensive administrative, and operational support to LakeComm leadership. This position plays a central coordination role in supporting executive leadership, communications center operations, financial administration, and human resources functions within a 24/7 public safety communications environment.

The ideal candidate is someone who sees a problem and looks for a solution, notices when something needs attention, asks questions when information is unclear, and can be trusted to manage responsibilities with minimal supervision.

Administrative Support

• Provide day-to-day administrative support to leadership, and other designated staff.
• Maintain calendars, schedule meetings, and assist with coordination of organizational meetings and events.
• Prepare and update meeting agendas, packets, directories, organizational documents, and other materials.
• Assist with projects and special assignments as directed.
• Maintain organized electronic and physical filing systems.

Front Desk & Facility Support

• Serve as a professional and welcoming first point of contact for visitors, candidates, vendors, delivery personnel, and members of the public.
• Answer and appropriately route incoming telephone calls and other communications.
• Receive and appropriately route mail, packages, deliveries, legal documents, and other correspondence.
• Maintain awareness of visitors and activity within the facility and notify appropriate personnel when necessary.
• Follow LakeComm's security and visitor-access procedures at all times.

Recruitment & Employee Support

• Assist with candidate scheduling, interviews, candidate arrivals, and other recruitment activities.
• Notify appropriate staff when candidates and visitors arrive.
• Assist HR with onboarding and administrative processes for new employees.
• Maintain and distribute staff directories and other employee-related information.
• Assist with employee communications and administrative projects.

Finance & Governance Support

• Assist with accounts payable, invoices, purchasing, and other administrative financial processes as assigned.
• Assist with payroll documentation, timekeeping coordination, and HR compliance tracking. 
• Assist with board and committee meeting preparation.
• Record and maintain official meeting minutes, resolutions, and governance records.
• Maintain confidentiality of personnel, operational, legal, and other sensitive information.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent
• Must be at least 18 years old
• Valid Driver's License
• Minimum of (3) years of administrative experience, preferably in local government, public safety, or a similar organization.
• Proficiency with Microsoft Office, Outlook, Word, Excel, and Teams.
• Ability to learn and effectively use organizational software and systems.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently while also functioning effectively as part of a team.

Preferred Qualifications

• Associate degree or additional education in business administration, human resources, public administration, or a related field.
• Experience supporting executive or senior-level leadership.
• Experience in a public safety, municipal, governmental, healthcare, or other highly regulated environment.
• Experience handling confidential, legal, or sensitive documents.
• Experience coordinating meetings, calendars, recruitment activities, or administrative projects.
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Application Process:

• Application Review
• One-Way Video Interview
• Panel Interview (by invitation)
• Pre-employment background, fingerprinting, and drug screening

Salary & Benefits:

• Starting pay range: $55,831.15 - $62,236.72, DOQ
• Work schedule: Monday-Friday, 8:00AM - 4:30PM
• Paid vacation & personal time
• Sick leave accrual
• Medical (PPO & HMO), dental, and vision Insurance (effective day one!)
• IMRF Pension
• Life Insurance
• 457(b) deferred compensation plan
• AFLAC supplemental coverage options
• Career growth and advancement opportunities
• Employee assistance programs & an on-site wellness room for staff

Start a meaningful career in public safety—apply today to join the LakeComm team!

LakeComm 9-1-1 is an Equal Opportunity Employer.