Admissions Coordinator

Company : Heritage Post Acute

Job Type : Full Time

515 Warley St, Florence

Number of Applicants

000+

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Job Description - Admissions Coordinator

Position Summary:
We are seeking an empathetic and highly organized Admissions Coordinator to manage the resident intake process. You will serve as the primary point of contact for incoming residents and their families, guiding them through the transition into long-term care. You will collaborate with nursing, medical, and accounting teams to ensure admissions are processed accurately and efficiently.

Key Responsibilities:

Assist in implementation of the sales and marketing for telephone sales to generate prospective residents to groups in the area such as insurance or medical professionals, senior organizations, special interest groups, hospital discharge planners or other community contacts.

Develop and maintain medical and senior focused relationships and advise them of bed availability or new products and services.

Implement or assist in special events or presentations targeted at education and promotion of our health care and rehabilitation abilities

Respond appropriately and timely to inquiry calls from hospitals, families, or others. Share only established marketing materials that describe our services and accomplishments and conduct tours as needed.

Obtain required information for staff review, coordinate and participate in determination of admission acceptance

Daily monitor and follow up on all active inquiries, using the prospect database system as directed

Responsible for admission denial protocol

Coordinate admission process with discharging facility and resident and/or family or responsible party. Inform appropriate staff of upcoming admissions.

Complete appropriate admission documents and obtain required signatures prior to or on date of admission.

Provide completed admission file to Social Services and Business Office manager as stated in policies and procedures

Maintain a working knowledge of federal and state regulations, as related to the position, reimbursement (Medicare and Medicaid and commercial)

Ensure compliance with all regulations from DHEC, Fire and Safety, OSHA, Labor Laws, etc and adhere to HIPAA confidentiality standards and Resident's Rights.

Other duties as assigned

Qualifications:

Experience: Minimum 1-2 years of experience in a healthcare, long-term care, or social services admissions role.

Knowledge: Familiarity with long-term care Medicare, Medicaid, and third-party reimbursement requirements.

Skills: Excellent communication, conflict resolution, and multitasking skills.

Ability to make direct sales calls, facilitate and make public presentations

Understanding of reimbursement programs including Medicare, Medicaid, VA as well as other legal policies and resident rights

Understanding of physical and psychological effects of the aging process and ability to be respectful and tactful with potential clients, residents, family members, visitors, government agencies and general public.

Detail oriented

Ability to make decisions, follow instructions and accept constructive feedback

Strong communication skills

Computer skills including Microsoft Office, contact or admissions database system

Committed to 100% customer satisfaction

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Admissions Coordinator

Job Description - Admissions Coordinator

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