Admissions Representative - PRN - Traverse City, MI

• Demonstrates excellent oral and written communication skills.
• Demonstrates the ability to converse well on the phone and in person.  Must be sensitive to feelings of others and able to make multiple decisions regarding appropriate gathering and transferring of information.
• Exhibits effective communication with patients, physician offices, nursing units, emergency department, technicians & secretaries in various ancillary departments within the hospital, North flight, insurance companies and other areas as needed. Creates accurate documentation with information gathered.
• Must possess basic PC skills, including windows. Must be able to type and use a word processing program.  One year database experience preferred.
• Demonstrates ability to adapt to change.
• Must be willing to obtain additional education as required.
• Must be able to work under stress with frequent interruptions.

• Two-years experience of relevant experience.

GENERAL DUTIES

• Supports the Mission statement of MMC:  Munson Medical Center is the core of a regional health system.  In partnership with physicians, we provide quality, compassionate, comprehensive and cost-effective services for improvement of the health of our patients and the communities we serve.
• Embraces and supports the CQI philosophy of Munson Medical Center:  We are committed to the name of "Munson" meaning excellence.  We will provide services that meet our customer’s requirements every time.
• Adheres to ESP House Rules at all time.
• Is responsible for proper communication with all department staff.  Contributes to the team orientation of MHC and, as such, is responsible for proper communication between Admitting and all other departments.
• Must possess exceptional people skills.  Greets all customers in a courteous and welcoming manner. 
• Exercises a high degree of control over confidential medical information. Strictly adheres to HIPPA regulations.
• Assists with training of new personnel as requested.
• Contributes to teamwork with related departments and clinical staff in order to provide excellent customer services.
• Interprets and initiates problem solving, prioritizes work activity, determines effective means of dealing with customer issues.
• Represents the department in inter and intra department process improvement efforts.  May be called upon to lead process improvement and team meetings.

ADMITTING RESPONSIBILITIES

• Initiates proper patient placement in coordination with the Admissions Manager/ Administrative Supervisor.
• Uses the admission process for placing patients in the correct bed placement.
• Admits all patients in the STAR system and provides appropriate paperwork and blue plate for the nursing units.
• Completes logs used to track patient’s activity daily as requested. These include the following:
  • Admits
  • Transfer
• Utilizes the Tele-tracking system to find clean, ready beds.
• Prepares following days bed log each afternoon.
• Updates bed board on a timely basis.
• Obtains patient demographics form physician’s office/transferring facilities.
• MSP follow-up for all transfers and direct admits that do not stop in Registration.
• Obtain Medicaid pace # on transfer when appropriate; enter into Star; log in book.
• Print and file face sheets on transfer as requested by physician or support staff.
• Provide mom cards for Maternity Dept.
• Provide PNC registrations and paperwork to OB.
• Check accommodation codes on all NICU admits bi-weekly/check restricted access for patients daily.
• Assists with the patient valuables process. Performs bi-weekly checks on safe contents.
• Revise admissions data for medical records and MPI coordinator and data control upon request – should occur on a daily basis.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.