Adventureland Park - Park Services Manager

• Manage all aspects of the Park Services team, along with any other assigned business units 

• Lead by example, attitude, and as a representation of [Park]’s core values 

• Act as an approachable mentor and coach to all assigned team members 

• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets 

• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit 

• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests. 

• Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed 

• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline. 

• Ensure that all required meal and other breaks are being given in accordance with Iowa law 

• Assist with team scheduling and timekeeping activities 

  Departmental Duties: 

  • Ensure that the daily cleaning/nightly cleaning protocols are being completed according to Park standards 

  • Proactively monitor park facility appearance and issue work assignments as needed to correct deficiencies and improve park presentation. 

  • Audit restrooms, eating areas, and overall park cleanliness 

  • Perform whatever duties are necessary to ensure park cleanliness 

  • Proactively monitor the Park for safety hazards (e.g. wet floors, tripping hazards, etc.) 

  • Maintain records of all work completed and safety inspections 

  • Coordinate vendor services including trash removal and janitorial supplies. 

  • Address any escalated guest concerns and criticisms with a high degree of professionalism and propose solutions to deescalate the situation. 

  • Ensure compliance with all OSHA, DEP, ADA, and other applicable standards and regulations. 

  • Monitor inspection forms for proper documentation of restroom and park cleaning. 

  • Continuously monitors parks for safety hazards (e.g. wet floors, tripping hazards, etc.) 

  • Courteously resolve guest questions and concerns, and assist with lost children 

  • All other duties and special projects assigned by leadership 

   

  Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. 

  Education and Experience: 

  • High School diploma, GED, or equivalent; Equivalent work experience will also be considered 

  • College degree preferred; Equivalent work experience will be considered 

  • 3+ years’ experience in park operations or experience in building and facility maintenance required.   

  • 2+ year of previous supervisory experience required. 

  • Requirements:   

  • • Must be at least 18 years of age to comply with Iowa Child Labor Laws 

    • Ability to work flexible schedule, including evenings, weekends, and holidays, open to close  

    • Must possess a valid driver’s license and a good driving record 

    • Ability to safely and efficiently operate motorized vehicles and equipment 

    • Must display a positive attitude, strong attention to detail, and convey a professional presence in compliance with all park guidelines 

    • Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner 

    • Must be proficient with Microsoft Software, including Outlook and Excel 

    Physical Requirements: 

    • Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time 

    • Ability to remain on feet for majority of the workday 

    • Ability to remain sedentary for extended periods of time, while using a computer 

    • Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more 

    • Ability to see details of objects that are more than a few feet away 

     

    Working Conditions: 

    • Frequent exposure to all outdoor and indoor areas of the park 

    • Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions 

    • Subject to constant repetitive motion, high noise levels, flashing lights, highly populated areas, and exposure to various cleaning chemicals 

    • Subject to frequent interruptions and requests that may require reprioritization of activities 

     

    Why Herschend Entertainment? 

     

    We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy. 

Park Perks and Benefits: 

• Competitive compensation  

• Management Incentive Plan 

• Comprehensive health and wellness package 

• 401k Savings and Investment plan 

• Free admission to Palace Parks in the continental US 

• Generous vacation and sick time 

When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results.

Do not miss the chance to spark your career now!