Adventureland Park - Park Services Supervisor

Supervisory Duties: 

• Supervise the daily operations of the Park Services team and any other assigned departments 

• Lead by example, attitude, and as a representation of Adventureland’s core values 

• Act as an approachable mentor and coach to all assigned hosts 

• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests. 

• Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed 

• Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline. 

• Ensure that all required meal and other breaks are being given in accordance with Iowa law 

• Assist with team scheduling and timekeeping activities 

Departmental Duties: 

• Ensure that the daily cleaning/nightly cleaning protocols are being completed according to Park standards 

• Audit restrooms, eating areas, and overall park cleanliness 

• Perform whatever duties are necessary to ensure park cleanliness 

• Proactively monitor the Park for safety hazards (e.g. wet floors, tripping hazards, etc.) 

• Maintain records of all work completed and safety inspections 

• Maintain high standards of performance for all assigned areas of responsibility 

• Ensure compliance with all OSHA, DEP, ADA, and other applicable standards and state/local regulations. 

• Ensure that all hosts have necessary supplies to successfully perform duties 

• Address any escalated guest concerns and criticisms with a high degree of professionalism and propose solutions to deescalate the situation. 

• Courteously resolve guest questions and concerns, and assist with lost children 

• Ensure hosts have necessary supplies to perform duties 

• All other duties and special projects assigned by leadership 

Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus. 

Education and Experience: 

• High School education preferred equivalent work experience will be considered 

• 2+ years of previous Park Service, grounds, or housekeeping work experience desired 

• 1+ year of previous supervisory experience 

Requirements:   

• Must be at least 18 years of age to comply with Iowa Child Labor Laws 

• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close  

• Must possess a valid driver’s license and a good driving record 

• Ability to safely and efficiently operate motorized vehicles and equipment 

• Ability to comply with all uniform policies 

• Must possess strong attention to detail and desire to keep park clean and presentable 

• Ability to safely and properly use a variety of cleaning equipment, including brooms, mops, and chemicals 

• Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines 

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner 

Physical Requirements: 

• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time 

• Ability to remain on feet for majority of the workday 

• Ability to remain sedentary for periods of time, while using a computer 

• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more 

• Ability to consistently use hands to grasp, control, move objects/tools 

• Ability to see details of objects that are more than a few feet away 

Working Conditions: 

• Frequent exposure to all outdoor and indoor areas of the park 

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions 

• Subject to constant repetitive motion, high noise levels, flashing lights, highly populated areas, and exposure to various cleaning chemicals 

• Subject to bloodborne pathogens Proper PPE is  in these situations. 

• Subject to frequent interruptions and requests that may require reprioritization of activities