Adventureland Park - Retail Lead

Supervisory Duties: 

• Assist with the daily supervision of the Retail and Rentals team and any other assigned departments 

• Lead by example, attitude, and as a representation of Adventurelands core values 

• Act as an approachable mentor and coach to all assigned hosts 

• Become knowledgeable of performing the essential duties of all Retail and Rental positions and backfill these positions when needed 

• Assist with onboarding and training hosts on how to safely and successfully perform their jobs 

• Ensure that all required meals and other breaks are given in accordance with Iowa Law 

• Assist with team scheduling and timekeeping activities 

Departmental Duties: 

• Welcome and greet all guests as they enter Retail locations 

• Perform opening and closing procedures of assigned unit(s) including daily cleanup. 

• Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory from other shops 

• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked 

• Proactively communicate inventory needs to Retail Manager before items are sold out 

• Collaborate with Retail Manager to merchandise stores and improve product sales 

• Ensure hosts are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)  

• Monitors cashier activities to ensure continuous accuracy and compliance with POS procedures.   

• Ensure merchandise and Retail supplies are well stocked and organized 

• Maximize unit visual merchandising standards.     

• Maintains cleanliness of store areas including exteriors.  

• Manages inventory, focusing on stock par levels, shrink and waste controls.   

• Oversees ancillary duties related to lockers, speedy pass and water park rentals. 

• Be on alert for possible theft 

• Reports maintenance or safety concerns to a supervisor or manager in a timely manner 

• All other duties assigned by leadership 

Education & Experience:  

• No education  

• 1+ years of previous Retail, point of sale, and/or supervisor experience is desired. 

Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus. 

Requirements: 

• Must be at least 16 years of age to comply with Iowa Child Labor Laws 

• Ability to work flexible schedule, including evenings, weekends, and holidays 

• Must have reliable transportation to and from your scheduled shift 

• Ability to comply with all uniform policies 

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner 

• Ability to positively engage with guests to promote sales and customer satisfaction 

• Previous experience with Point of Sale (POS) technology and PCI compliance a plus 

• Ability to follow direction, multi-task, and work as part of a team as well as independently 

Physical Requirements: 

• Ability to stand, walk, and remain on feet for majority of the workday 

• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders 

• Ability to use a step ladder in a safe and proper manner 

• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more 

Working Conditions: 

• This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments 

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions 

• Some exposure to dust and chemical cleaning agents 

• Subject to frequent interruptions and requests that may require reprioritization of activities