Advertising Clerk

The Advertising Clerk handles classified advertising including legal advertisements and obituaries. This position serves as one of the primary classified advertising contacts and will assist with front desk duties as needed. The Advertising Clerk serves as a point of contact to new and existing clients and works in partnership with management to ensure smooth workflow and client satisfaction. This position will provide quality service to all accounts from the initiation of the ad, through publication and follow up on results as needed.

RESPONSIBILITIES:

• Handle classified advertising and understand rate structure, ordering and processes.
• Maintain a positive attitude, proactive work environment and a high level of attention to detail. Seek management assistance when face any challenges with clients or coworkers.
• Build strong relationships with clients to best understand and meet their individual needs, requirements and expectations. Provide feedback to management regarding customer concerns.
• Manage new and existing accounts with a focus on delivering first class customer service, client satisfaction, and retention. Help create solutions that meet and exceed our clients' expectations by delivering the right results at the right time.
• Maintain CRM for projects/directory advertisers to ensure that all required information is entered and is accessible.
• Complete paperwork such as client information for account set up, verify billing and make any necessary adjustments in a timely manner.
• Develop a strong understanding of our product offerings and our processes and procedures to schedule ads.
• Attend all sales training, sales meetings, strategy meetings and outside work-related events as assigned.
• Perform other duties as assigned.

Requirements, minimum education level, and experience:

• Bachelor's Degree in Business, Marketing, Communications or equivalent work experience
• Experience using CRM system
• 2 years customer service experience
• Experience in an advertising or newspaper environment a plus

Knowledge, Skills and Abilities:

• Excellent Microsoft Office skills
• Ability to balance, prioritize and deliver excellent results under tight deadlines in a fast-paced environment
• Superior customer service skills
• Strong oral and written communication skills
• Ability to stay calm under pressure
• Strong analytical and problem solving and troubleshooting skills
• Strong planning and organization skills with a high attention to detail
• Ability to work both independently and within a collaborative team environment
• Positive, professional demeanor, strong work ethic and passion for the job and its opportunities
• Creativity; the ability to think outside the box
• High level of patience

Physical Requirements, Work Environment and Travel:

• Ability to frequently sit for extended periods of time
• Ability to move around the building
• Ability to talk on the phone
• Ability to perform moderate lifting, sometimes up to 30 pounds, but usually less than 15 pounds
• Vision abilities include close vision, distance vision & depth perception
• The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes and is occasionally subject to outside environmental conditions with severe weather a possibility.