Advice RN

JOB SUMMARY

The Advice RN provides clinical & administrative support to clinicians & other healthcare team members to offer various healthcare services to patients as well as being responsible for overseeing the telephonic nursing advice services, providing leadership to the advice nursing team, and ensuring the delivery of high-quality care in accordance with pediatric best practices.

MAJOR RESPONSIBILITIES

• Performs duties as an Advice Nurse including but not limited to responding to patient questions requiring simple to complex clinical knowledge & skills.


• Provides limited education and coaching for patients within scope, including discharge information and responding to follow-up questions- instructs patients about prescribed medications and dosing.


• Provide leadership, mentorship, and supervision to the pediatric advice nursing team, fostering a collaborative and supportive work environment.


• Supervise and participate in telephonic triage activities, ensuring the delivery of accurate, evidence-based advice to parents and caregivers.


• Implement and monitor quality assurance measures for advice services, conducting regular reviews of advice calls, and providing constructive feedback for continuous improvement.


• Collaborate with the Clinical Nurse Manager to develop and update policies and procedures related to pediatric advice services, ensuring compliance with regulatory standards.


• Facilitate effective communication and collaboration between the advice nursing team, healthcare providers, and other clinic staff to ensure seamless patient care.

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENTLY WITH THE ORGANIZATION'S PERFORMANCE STANDARDS.

JOB REQUIREMENTS

Education

• Minimum
  
  
  
  • Associates degree in Registered Nursing
  
  
  
  


• Preferred
  
  
  
  • Bachelor of Science in Nursing (BSN)
  
  
  
  

Work Experience

• Minimum
  
  
  
  • Two years of clinical experience in pediatric care, with a focus on advice nursing.
  
  
  
  


• Preferred
  
  
  
  • Pediatric patient care.
  
  
  
  

Licenses & Certifications

• Minimum
  
  
  
  • Registered Nurse (RN) license in Oregon. Basic Life Support (BLS) for Health Care Providers
  
  
  
  

Required Skills, Knowledge, and Abilities

• Strong knowledge of pediatric health issues, treatments, and telephonic triage.


• Excellent communication, organizational, and problem-solving skills.


• Must possess the ability to perform independently, prioritize and manage own workload as well as ability to coordinate tasks appropriately.


• Flexible, calm, and non-judgmental; professional demeanor, strong patient, peer, and physician communication skills.


• Knowledge of the evidence-based practice process.


• Knowledge and experience documenting patient care in an electronic medical record.


• Capability to make accurate patient observations, communicate, and record them.


• Ability to provide guidance for patients in participation of their care plan.


• Knowledge of the psychosocial needs of patients and families.

Competencies

• Accuracy – Creates a quality product with a high level of accuracy


• Communication –Engages in constructive interactions


• Computer Skills – Proficient ability to use a computer and electronic medical record.


• Confidentiality – Maintain patient, team member, and employer confidentiality.


• Customer Service Oriented – Friendly, enthusiastic, and helpful to others.


• Decision Making – Ability to make critical judgments while under pressure.


• Detail Oriented – Aptitude to pay attention to the specifics of a project or task.


• Flexibility – Capacity to adapt quickly to changing conditions and work responsibilities


• Positivity – Display an optimistic attitude and is a progressive agent for needed change.


• Teamwork – Demonstrates collaboration, values input, and maintains effective working relationships.

Work Environment/Physical Requirements

• Environmentally controlled medical office environment


• Fast-paced setting with occasional high-pressure or emergent situations


• Handling specimens of blood or body fluids, including secretions and excretions.


• Exposure to various chemical agents typically used in a clinical setting.


• Must be able to stand, stoop, walk, bend, and kneel for prolonged periods.


• Work closely with others in a team setting.


• Work hours subject to office needs to ensure coverage during all hours of operation


• Frequent interaction with a diverse population, including team members, providers, patients, vendors, and other members of the public

Work Schedule

• Work hours vary- all shifts including evenings, weekends, holidays, call-outs.


• Schedule based on patient volume and staffing needs.


• Hours: 32-40 hours per week

Immunizations are a requirement for employment to help ensure a safe and healthy workplace by reducing the risk of communicable diseases. TCC requires proof of vaccination including MMR, Hepatitis B, Tdap, Varicella, Influenza, and TB Screening.

Note: The job description is intended to provide guidelines for job expectations and the team member's ability to perform the position as described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. This document does not represent a contract of employment, and TCC reserves the right to change this job description and assign tasks for the team member to perform as TCC may deem appropriate.