Aesthetic Practice Manager

Aesthetic Practice Manager

Location: Charlotte, NC

Employment Type: Full-Time

Salary: $70,000-$75,000 annually, plus performance-based bonus potentail

Experience Required: 3+ Years in Med Spa, Plastic Surgery or other Aesthetic Practice Management

About Us

We are a highly reputable plastic surgery and medical aesthetics practice known for excellence in patient care and a commitment to delivering exceptional patient experiences. As we continue to expand, we are looking for a seasoned Practice Manager to lead day-to-day operations within our thriving location.

Position Overview

The Practice Manager will oversee daily business operations, team performance, and client satisfaction in our high-volume practice. The ideal candidate has a strong leadership presence, a deep understanding of the aesthetics industry, and a proven track record of growing and managing successful teams and practices. This role will also be responsible for supporting and conducting consultations. 

Key Responsibilities

• Oversee and optimize daily operations within location


• Lead, train, and support front desk staff, providers, and support teams


• Ensure consistent, high-quality client experiences and satisfaction; ensure patient journey is positive and seamless


• Manage schedules, systems, inventory, and vendor relationships


• Meet and exceed all monthly service and retail goals; coach team to meet and exceed goals


• Must be able to multi-task with a smile


• Track individual and team sales performance and other KPIs


• Monitor and report KPIs and implement strategies to improve revenue, retention, and operational efficiency


• Ensure compliance with all state regulations and company protocols


• Support business development, marketing campaigns, and client outreach; build community partnerships


• Act as a liaison between ownership and staff; collaborate with ownership to identify areas of opportunity and execute on ideas


• Implement and improve systems and processes


• Hire, onboard, and train staff; implement corrective actions or terminations as needed


• Drive sales across all categories (aesthetics, wellness, liposuction, memberships, retail, etc.) 

Qualifications

• Minimum of 3 years of management experience in a medical spa or aesthetic practice


• Strong leadership and team-building skills


• Proficient with technology - computers, software, EMR systems, scheduling, etc.


• Excellent communication, organizational, critical thinking, and problem-solving abilities


• Strong business and sales acumen


• Deep knowledge of aesthetic treatments and services


• Professional, polished, and patient-friendly demeanor

What We Offer

• Competitive salary: $70,000-75,000 annually, plus performance-based bonus potential


• Opportunity to manage a high-volume, fast-pasted environment with professionalism and positivity


• Dynamic and collaborative team environment 


• A forward-thinking, trendsetting practice that is open to great ideas to continuously improve on the strong foundation we’ve built