GENERAL SUMMARY

The Inside Sales Representative plays a critical role in driving customer engagement and supporting the strategic execution of SPX FLOW’s aftermarket initiatives. This position focuses on identifying and converting cold and warm leads to scheduled MMR assessments and as necessary to review findings, a no-cost service that provides customers with a comprehensive evaluation of their mixing equipment. The role requires a proactive and persuasive communicator with proven success in business development (i.e., cold calling) and lead generation. This individual will collaborate closely with field services, product management, commercial, and technical support teams to ensure seamless delivery of the MMR program and contribute to the overall growth of SPX FLOW’s Aftermarket business.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Proactively developing cold and warm leads to promote the MMR (Mixer Modernization & Reliability) program and secure on-site assessment dates.


• Develop proposed listing of target facilities for MMR evaluations using SPX FLOW tools such as ZoomInfo, IIR, installed database, etc.


• Collaborating with Commercial and Field Service teams to identify and prioritize target facilities for MMR evaluations.


• Assist in coordinating logistics for MMR assessments, including gathering preliminary asset data, confirming site requirements (PPE, safety training), and scheduling visits.


• Initiate and manage follow-ups with customers and internal stakeholders to ensure post-assessment actions are understood and executed.


• Maintain accurate records of outreach, scheduled assessments, and customer interactions in CRM systems.


• Maintain sponsor and contact lists for follow-up and normal course business use.


• Assist in tracking program KPIs and contribute to monthly dashboards and performance summaries.


• Contribute to the development and execution of promotional strategies to increase MMR program adoption.


• Collaborate with Sales, Marketing, and Product Management to align messaging and outreach efforts.


• Collaborate with outside sales teams to identify and initiate opportunities and quotes within the eCommerce platform, develop customer proposals, and drive quote-to-order conversion improvements.


• Participate in continuous improvement initiatives to enhance the effectiveness and reach of the MMR program.


• Similar activities may apply to other SPX FLOW Aftermarket Programs such as MOHR support and successful follow-up associated with annuity and turnkey opportunities.


• Perform other duties as assigned to support the success of SPX FLOW’s aftermarket business. 

KNOWLEDGE, SKILLS, RESOURCES & ABILITIES

• Strong ability to develop business prospects through cold and warm outreach, clearly articulating the value of the MMR program and overcoming objections.


• Demonstrated ability to proactively generate new business through high-volume cold calling, including developing and refining effective outreach scripts, overcoming objections, maintaining persistence in the face of rejection, and consistently pursuing new opportunities with resilience, confidence, and a positive attitude.


• Excellent verbal and written communication skills, with the ability to present information clearly and respond effectively to internal teams, sales representatives, and customers.


• General understanding of industrial equipment value propositions, particularly the impact of mixer reliability on production uptime and cost.


• Ability to manage and maintain organized records of customer interactions, scheduled assessments, and follow-up activities.


• Proficient in CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with Power BI and SAP is a plus.


• Strong problem-solving and critical thinking skills, with the ability to identify customer needs and propose tailored solutions.


• Analytical mindset with the ability to interpret data from MMR reports and communicate insights to stakeholders.


• Resourceful and self-motivated, capable of working independently while collaborating across departments.


• Comfortable working in a fast-paced environment with multiple priorities and deadlines.


•  Strategic thinking capabilities to support promotional efforts and contribute to program growth.

EDUCATION AND EXPERIENCE

Minimum Associate’s degree (preferably in Business Administration or related field); and minimum two years of experience in a business development/inside sales role; or equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to sit and use hands, fingers, handle or feel, talk, see and hear.  The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must occasionally lift and/or move occasionally lift office products and supplies, up to 25 pounds. Use of the appropriate PPE is required.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

SPX FLOW VALUES

SPX Flow employees are expected to behave in accordance with our company values as outlined below.

QUALITY

Quality encompasses all aspects of SPX Flow’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process, and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.