Agency Operations Supervisor

• Provide daily supervision to the Marketing department and Agency Operations Associates, providing guidance and training
• Develop existing and new initiatives to enhance processes for communications with Agents and Agencies
• Coach Associates to develop effective relationships with Agents and Agency Force
• Train Agency Operations Associates on how to maintain Agent data within CRM (ACT) and policy administration systems (Duck Creek and Unisoft)
• Directly involved in the recruitment of Associates for the Marketing department
• Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
• Perform administrative duties related to team supervision, including performance evaluations, disciplinary action, scheduling, training, and maintaining team morale
• Compile reports for Agents, Agency Relations Managers, Management, and others as requested
• Serve as point of contact for tasks relating to the licensing of Agents, appointments, termination of agents, agent misconduct, enforcement actions, etc.
• Other tasks and projects as may be assigned

• Ability to communicate clearly verbally and in writing
• Ability to handle inbound and outbound phone calls daily
• Ability to use computer and computer systems to research, enter, and update data
• Ability to learn new systems and information
• Ability to supervise and provide guidance to direct reports
• Ability to provide excellent customer service to Agents and internal and external stakeholders
• Ability to think critically, assess risk, and make informed decisions
• Ability to commit to attendance schedule on-site

• Property & Casualty experience strongly preferred
• 4-5 years of experience as a Supervisor in a call center environment required
• Resident Property & Casualty Licensure strongly preferred
• Excellent communication and organizational skills
• Advanced computer skills and strong systems knowledge
• College degree preferred

Compensation & Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:

• Market Competitive Wages
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
• Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vison Insurance
• Short and Long Term Disability Insurance
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• Company paid AAA Membership
• Company paid Identity Theft Protection
• Other Ancillary Insurance Benefit Programs
• And more…