Agency Relations Representative Senior

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary

The Agency Relations Representative Senior offers dedicated support to ECMC's external collection agencies by researching and resolving borrower issues, managing daily/weekly/monthly files, preparing performance reports and serving as a knowledgeable resource for internal staff and external agencies through written and verbal communication.

Essential Duties and Responsibilities

• Creates reports for internal and external use including daily performance reports, weekly placement by performance reports and monthly reports.
• Acts as resource for staff and external agencies for updates.
• Researches and reviews account issues.
• Researches rehabilitation balance discrepancies.
• Responds to telephone calls, voicemails, emails and written correspondence from external agencies.
• Assists external agencies in the Direct Loan Consolidation process.
• Manages balance discrepancy reports and works with lenders for additional funding on rehabilitation accounts.
• Manages relationships with external collection agencies.
• Effectively organizes, plans, controls and prioritizes tasks and projects.
• Tracks, researches and resolves agency-related issues.
• Assists with testing system changes that impact the external agency process.
• Onboards new external agencies.
• Perform other duties and responsibilities as assigned.

Required Qualifications

• High School diploma or GED
• 4+ years of experience in the financial services industry
• Intermediate proficiency in Microsoft Office Suite
• Basic knowledge of Microsoft office

Preferred Qualifications

• Post-secondary degree
• Knowledge of various regulatory changes and how it impacts the business

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The hourly pay range for this position is $24.00 - $31.00. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location.

This position is classified as hybrid and requires attendance on designated in-office days.

ECMC Group also provides a comprehensive benefits package:  

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.