Agency Services Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Orchid Insurance, an Arrowhead Intermediaries company, is seeking an Agency Services Specialist to join our growing team in Tampa or Vero Beach, FL.

The Agency Services Specialist facilitates the onboarding process for new agency clients. They work very closely with the agency to support its agents in becoming familiar with Orchid’s systems and processes to build an effective relationship. They also provide back-office support as requested by Distribution Management.

How You Will Contribute:

• Acts as Orchid’s Welcome Team through verbal and written communication with prospective agencies who are entering an appointment agreement with Orchid.

• Explain and answer any questions relating to required documents and compliance for appointments.

• Processes Producer Agreement contracts and all documents required to complete an agency appointment.

• Verify that all documents contain required signatures and all contract requirements are met.

• Complete due diligence in verifying agency and/or producers have appropriate licenses based on state requirements.

• Process new admitted appointments through the National Insurance Producer Registry and any other procedures required to complete admitted company appointments in compliance with state specific DOI regulations.

• Enter and maintain system of record for all Orchid agencies on any/all required platforms.

• Represent Orchid Underwriters Agency, LLC in the most positive manner with prospective and current clients and the communities we serve.

• Handle confidential information with tact and discretion.

Skills & Experience to Be Successful:

Required:

• High School Diploma or equivalent

• General knowledge of standard insurance concepts, underwriting practices and procedures.

• Knowledge of data processing capabilities and procedures.

• Must have pleasant and professional phone presence.

• Ability to contact and communicate with others effectively by telephone and/or by email.

• Proficient with basic computer applications such as Microsoft Teams, Word, Excel, and Outlook.

• Ability to organize, plan and prioritize work.

• Demonstrate creative problem-solving techniques to create customer satisfaction.

• Demonstrates professional demeanor.

• Must be team oriented.

• Must have excellent written and verbal communication skills.

Preferred:

• Possess or acquire and maintain a FL 1-20 insurance license or the equivalent as required by FL state. Non-resident Florida teammates possess or acquire and maintain the non-Florida resident state equivalent Excess & Surplus license.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.