Agile Product Portfolio Delivery Lead

The Agile Product Portfolio & Delivery Lead supports the modernization and continuous improvement of delivery practices across ETS by helping drive Lean Agile and SAFe-aligned ways of working. This role partners with product, project, and technology teams to improve delivery execution, strengthen portfolio visibility, standardize reporting, and promote outcome-based delivery practices across the organization.

The position plays a key role in coaching teams through Agile transformation efforts, supporting product-centric operating models, and helping establish scalable governance and delivery standards. Working closely with leadership and cross-functional stakeholders, this role helps improve transparency, delivery predictability, prioritization, and value realization across initiatives and value streams.

• Supports and drives lean Agile and SAFe transformation for IT product delivery portfolios, such as infrastructure, cyber security and business-aligned products.
• Coach, lead, guide and manage a team on Agile, Lean, and product-oriented delivery practices.
• Assist with portfolio operations including intake, prioritization, dependency management, delivery coordination, and status reporting.
• Develop and maintain delivery dashboards, KPIs, OKRs, portfolio metrics, and executive reporting.
• Partner with product managers, delivery leads, and stakeholders to improve planning, execution, and cross-team alignment.
• Proactively conduct Agile maturity assessments, and drive continuous lean delivery improvement through retrospectives, and lessons learned activities.
• Drive and implement consistency and adoption of portfolio management and Agile delivery tools across teams.
• Manage a team and identify process improvement opportunities that increase delivery effectiveness, transparency, and operational efficiency.
• Assist in tracking portfolio financials, forecasting, benefits realization, and delivery performance metrics.
• Support the transition from traditional project delivery and output-based reporting to outcome-focused product delivery and value realization.
• Stay informed on industry trends and emerging practices in Agile delivery, portfolio management, and product operations.

• Master's Degree in Computer Science, Information Technology, Engineering, Math, Business, or applicable degree and a minimum of 3 years relevant experience or
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Math, Business, or applicable degree and a minimum of 4 years relevant experience or
• Associate's Degree in Computer Science, Information Technology, Engineering, Math, Business, or applicable degree and a minimum of 5 years relevant experience or
• High School Diploma/GED Technical Certification in IT Technologies and a minimum of 7 years work experience in relevant field required.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Math, Business, or applicable degree and Experience serving as an Agile coach, Scrum Master, Release Train Engineer (RTE), or Agile transformation lead

• Experience supporting Agile, Lean, or SAFe delivery environments within enterprise IT organizations, required.
• Strong experience with delivery reporting, portfolio dashboards, KPIs, OKRs, and operational metrics, required.
• Experience working with Agile and portfolio management tools such as Jira, Azure DevOps, ServiceNow, or similar platforms, required.
• Experience supporting portfolio planning, prioritization, dependency management, roadmap coordination, and governance activities, required.
• Experience working across multiple teams and managing competing priorities in fast-paced delivery environments, required.
• Strong experience facilitating Agile ceremonies, planning sessions, portfolio reviews, retrospectives, and stakeholder alignment discussions, required.
• Experience supporting continuous improvement initiatives focused on delivery effectiveness, operational efficiency, and value realization, required.
• Experience partnering with technology and business stakeholders to align delivery priorities with strategic objectives and customer outcomes, required.
• Experience supporting organizational change and continuous improvement initiatives, preferred.
• SAFe, Agile, Scrum, PMP, or related certifications preferred.
• Experience with value stream management and outcome-based measurement practices, preferred.
• Experience supporting financial tracking, forecasting, and benefits realization activities preferred.
• Experience working with vendor-supported delivery teams preferred.
• Experience serving as an Agile coach, Scrum Master, Release Train Engineer (RTE), or Agile transformation lead preferred.

• Strong written and verbal communication skills
• Ability to build strong customer relationships
• Demonstrated analytical skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
• Ability to simultaneously handle multiple priorities

• Driver's License Required

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Ability to read small print and symbols

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able to participate in the Companys emergency management processes and storm plans as required.