Air Operations Specialist

As a leader in small group travel, Odysseys Unlimited designs and operates exceptional guided tours around the world, giving guests the opportunity to experience the rich cultures, history, and people of the places we visit. We are committed to a culture of excellence, career growth, and fostering an inclusive environment at our headquarters in Newton, Massachusetts and wherever our travels take us. We value diverse perspectives and believe that solutions can, and should, come from everyone. Our team is made up of adventurous, dedicated individuals who take pride in helping our guests realize their travel dreams. Our employees are part of a company committed to making a positive impact by giving back both locally and to the communities we visit abroad. We are an equal opportunity employer, offering a collaborative and supportive environment where you can discover all the travel industry has to offer.

Title: Air Operations Specialist

Reporting to: Manager, Air Operations

Overview:

The Air Operations Specialist position requires a candidate who is an experienced travel professional with current industry experience and a high level of customer service experience. The primary responsibility of this position will be managing and operating the air component for a number of tour programs. The ideal candidate will be able to work independently and possess strong organizational skills.

Responsibilities:

• Actively manage the planning and execution of flight itineraries and the e-ticketing procedures for assigned tour programs, providing quality airline routings while maintaining financial goals of the company.
• Process all departure and guest tasks for assigned tours daily in Guest Management System (GMS).
• Manage space updates and cancellations as needed to airline group departments.
• Manage airport hotel and airport transit lounge reservations as needed.
• Provide GDS support to Air Operations team members
• Provide customer service support to Guest Services, Worldwide and Special Interest Groups.
• Provide support to Product Development for tour development and costing.
• Monitor flights and provide assistance for airline service disruptions; including assigned after hours support if required.
• Assume responsibilities for other projects as needed.

Qualifications:

• Must have minimum experience of 5+ years with an airlines GDS system with proven skills.
• Amadeus GDS experience required.
• Knowledge of fare filings within the GDS, all aspects of airline ticketing, exchanges, private, bulk & IT fares.
• ARC processing and TRAMS experience preferred.
• Excellent planning and organizational skills to effectively manage travel details and timelines.
• Ability to multitask and work independently in a fast-paced, goal-oriented environment.
• Strong communication and interpersonal skills, both internally and externally.
• Detail oriented with a strong quality ethic and passion for delivering excellent customer service, with proven experience.
• Excellent Microsoft Office skills including Word, Excel and Outlook.

Odysseys Unlimited is proud to be an Equal Employment Opportunity employer committed to maintaining a diverse and inclusive workplace. Applicants will not be discriminated against because of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, physical or mental disability, or any other status protected by law. All employment decisions are based on individual qualifications and business need to further the principle of equal employment opportunity.