Aircraft Parts Administrator

General Purpose

Take-off with Pilatus! If you would like to join a growing organization, we invite you to explore our job opportunity for Aircraft Parts Administrator. In this role you will receive and process incoming orders from Pilatus Service Centers and direct customers for all parts requirements. Provide technical information and answer complex questions in response to inquiries. Develop and maintain relationships with customers by ensuring that all required parts are supplied in a timely and efficient manner. 

Essential Duties/Responsibilities

• Create and/or process Sales Orders for customers
• Create and/or process Invoices for customers
• Coordinate efforts to meet AOG and Expedite needs until part is delivered to end customer
• Act as a liaison between customer and Pilatus for all parts inquiries
• Process the Return Material Authorization (RMA) requests
• Process customer direct shipments from Pilatus Aircraft Ltd or vendor
• Provide price quotes and process price/availability requests from customers
• Research parts using the IPD, AMM, CMM, or other resources
• Maintain the highest levels of customer satisfaction

Other Duties/Responsibilities

• Participates in 24/7/365 AOG on call rotation
• Monitor and process customer open orders
• Ensure compliance with Pilatus Service Center Policies and Procedures
• Ensure adherence to Pilatus internal Procedures
• Alert Accounting of any company that is not current with their account
• Performs other related duties as assigned by management

  Skills/Qualifications

• 1+ years of technical experience related to aviation parts and high school degree or equivalent
• Pilatus PC-12 and PC-24 knowledge preferred
• Strong computer skills with proficiency in MS Office Professional software 
• Ability to learn and utilize aviation technical software; working knowledge of Quantum a plus
• Professional manner, excellent oral/written communication and customer service skills essential
• Effective interpersonal communication and excellent customer service skills
• Ability to prioritize the workload and produce high quality, detailed work on a consistent basis
• Must meet the criteria of a U.S. person as defined under ITAR 22 CFR 120.62

What We Offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
• Monthly health savings account contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year

The hiring range is $26 - $34 per hour. This range represents Pilatus Aircraft USA Ltd.’s estimate of the compensation reasonably expected for this position at the time of posting. Actual compensation will be determined based on factors including relevant skills and experience, education, job location, internal equity, market data, and business considerations. The hiring range may be modified in the future based on business or market conditions. Any bonus, incentive compensation, benefits, or other forms of compensation are subject to the terms and conditions of the applicable plans, programs, and policies and may be modified in accordance with applicable law.

Interested and qualified candidates should submit their application as soon as possible. Please note that this announcement may close at any time; early applications are encouraged.

With over 3,000 employees and about 200 apprentices at its headquarters in Stans, Switzerland, completion center in Broomfield, Colorado, and multiple service centers across Westminster, MD, Rock Hill, SC, Chamblee, GA and Sarasota, FL, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment.

Pilatus Aircraft USA Ltd. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.