Airport Customer Service Agent

Company : Abm

Job Type : Full Time

Portland, United States

Job Description - Airport Customer Service Agent

Description

The Airport Customer Service Agent provides assistance and information to Airport passengers.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Basic Qualifications:

• Must be 18 years of age or older

• No high school diploma, GED or college degree required

• No experience required and on the job training provided

Preferred Qualifications:

• One (1) year of customer service or similar work experience preferred

Responsibilities:

• Act as a Welcome Ambassador for arriving passengers

• Greet and engage with passengers in and around the terminal area to offer informational assistance

• Communicate effectively with passengers regarding airport and airline services available

• Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights

• Escort unaccompanied minors

• Assist with baggage as required

• Monitor and enforce carry-on baggage size requirements

• Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times

• Provide assistance to passengers using kiosks to check-in

• Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers

• Transfer and distribute wheelchairs as needed

• Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.

• Report hazards and incidents encountered in daily operation

• Follow safety precautions at all times

*Responsibilities for Internal Candidates

Act as a Welcome Ambassador for arriving passengers

• Greet and engage with passengers in and around the terminal area to offer informational assistance

• Communicate effectively with passengers regarding airport and airline services available

• Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights

• Escort unaccompanied minors

• Assist with baggage as required

• Monitor and enforce carry-on baggage size requirements

• Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times

• Provide assistance to passengers using kiosks to check-in

• Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers

• Transfer and distribute wheelchairs as needed

• Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.

• Report hazards and incidents encountered in daily operation

• Follow safety precautions at all times

*Qualifications for Internal Candidates

Basic Qualifications:

Bilingual Spanish/ English

• Must be 18 years of age or older

• No high school diploma, GED or college degree required

• No experience required and on the job training provided

Preferred Qualifications:

• One (1) year of face to face customer service or similar work experience preferred

Responsibilities

Act as a Welcome Ambassador for arriving passengers

• Greet and engage with passengers in and around the terminal area to offer informational assistance

• Communicate effectively with passengers regarding airport and airline services available

• Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights

• Escort unaccompanied minors

• Assist with baggage as required

• Monitor and enforce carry-on baggage size requirements

• Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times

• Provide assistance to passengers using kiosks to check-in

• Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers

• Transfer and distribute wheelchairs as needed

• Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.

• Report hazards and incidents encountered in daily operation

• Follow safety precautions at all times

Qualifications

Basic Qualifications:

• Must be 18 years of age or older

• No high school diploma, GED or college degree required

• No experience required and on the job training provided

Preferred Qualifications:

• One (1) year of customer service or similar work experience preferred

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Airport Customer Service Agent

Job Description - Airport Customer Service Agent

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