Alarm Monitor And Service Dispatcher (Dot-Fmcsa) (Cdl)

POSITION PURPOSE

This position is located at our Headquarters location in Bismarck, ND and is not a remote position.

Provides security services to protect Cooperative assets and employees, conduct corporate investigations, and provide other security functions. Provides leadership, direction, and oversees the responsibilities of the Service Dispatchers on an assigned shift to coordinate operation of the Security and Response Services (SRS). Responsible to take member consumer calls, dispatch after hours work crews, equipment, or service vehicles in response to consumer requests concerning power outages, member service issues, and emergency requests for services; and to provide telephone coverage during business and non-business hours for Basin Electric Power Cooperative (BEPC), its subsidiaries, member cooperatives, and others in a nine-state service region.

ESSENTIAL DUTIES

• Monitor the security equipment including the card access/alarm system, closed circuit television system, fire alarms, security radio and weather monitoring equipment, and member services radio equipment. 


• Answer and send appropriate responses to the alarms, and input alarm monitoring data.


• Provide customer service support to all customers of SRS, both Cooperative and member system wide. This includes the taking of member consumer outage calls, the use of radio or telephone to transmit information and reporting on work progress.


• Timely, accurately, and courteously handle incoming calls on designated lines, updating records, and communicating clearly with line crews, office personnel, and member service staff.


• Maintain required national and state certification levels; operate electronic security equipment and perform minor or major repairs; conduct security and safety inspections; investigate security incidents and prepare written reports on findings. 


• Contact local law enforcement personnel when circumstances warrant.


• Provide assistance to the Physical Security/Compliance Division with projects that fall within BEPC's corporate security policy. Typical projects would include investigations, security surveys, administrative duties, and development of procedures and training programs.


• Responsible for remaining current with Emergency Medical Technician (EMT) procedures and responding and treating situations that require these skills.


• May plan and coordinate in-service training sessions, and ensures staff meets required standards.


• Perform other duties as assigned.
  
   

MINIMUM QUALIFICATIONS

• Bachelor’s degree in criminal justice or related; or


• Associate’s degree in security or law enforcement administration; and 2 years of security and/or law enforcement experience; or 


• High school diploma or equivalent (GED or HSED); and 4 years of related security/law enforcement experience.


• Ability to obtain a National Registered Emergency Medical Technician certification within 6 months of hire date.


• Work rotating shifts including nights, holidays, weekends, and overtime as needed.


• This is a Department of Transportation (DOT) (FMCSA) (CDL) qualified position.


• A valid driver's license: and able to secure a Class C Commercial driver's license with Passenger endorsement in the state employed. If the incumbent does not have a CDL, after six months in the position, the incumbent will be required to complete CDL theory, obtain a CDL permit, complete Behind the Wheel, and obtain a passing grade on the CDL test by the end of the first year of employment.


• Maintain certification in automatic defibrillation and other advanced emergency medical techniques.


• Travel up to 5% of the time is required.

This position is identified as a Critical Infrastructure Protection (CIP) related position, which may allow physical and/or logical access to Bulk Electric System (BES) cyber related assets or systems. This position may allow access to privileged information relating to such assets or systems. This position will be required to strictly adhere to all Basin Electric policies, procedures, and programs applicable to the Critical Infrastructure Protection (CIP) requirements.

 

PHYSICAL AND ENVIRONMENTAL DEMANDS

This position requires the ability to remain in a stationary position and to move about the office building, occasional reaching below and above shoulder level, constant use of keyboard/computer and other office productivity machinery, bending, kneeling, lifting/carrying up to 10 pounds, and pushing/pulling up to 20 pounds. Occasionally, the incumbent uses electronic and hand tools to repair security equipment. Equipment operated includes investigative equipment, drug identification equipment, electronic security equipment, automobile, digital camera, two-way radio, video camera, computerized access/alarm system, emergency medical equipment, taser, and closed-circuit video equipment (CCVE) systems. This position requires finger dexterity, good color vision to distinguish colors on weather radar, and hand coordination. Must be able to speak clearly and have good hearing. Occasionally, this position works in conditions of dirt, dust, fumes, chemicals, extreme heat and cold, noise, poor ventilation, and electrical risks. The position may be required to work at heights up to 15 feet. The incumbent must be able to operate a vehicle daily in all weather conditions.  

KEY SKILLS

• Effective written and oral communication skills.


• Ability to provide effective leadership and direction to the dispatch staff.


• Ability to communicate and must be able to clearly exchange accurate information.


• Ability to read, write, perform basic arithmetic skills, and measure distances on maps.


• Ability to analyze data and reports, conduct research, implement recommendations, and direct others.


• Ability to develop plans, procedures, and goals; present information to others, and work under pressure.


• Knowledge of corporate security procedures; investigative techniques; and state and federal laws.


• Proficient with a personal computer, Microsoft applications, and acceptable typing skills.