Alternative Payment Program Specialist

The Alternative Payment Program (APP) Specialist manages the enrollment of families using Alternative Payment (APP) and other third-party childcare funding. This role works closely with families, APP agencies, Catalyst centers, and internal teams to ensure children are enrolled on time and funding is in place. The specialist reviews funding certificates, tracks enrollment and authorization dates, resolves enrollment and payment issues, and maintains accurate records to support compliance and reimbursement. Through strong communication, organization, and attention to detail, this position helps families access childcare while ensuring Catalyst receives timely and accurate payment for services.

Key Responsibilities:

• Manage a high-volume caseload of 300+ Alternative Payment (APP) Program families, coordinating enrollment, eligibility documentation, certificate management, and ongoing case maintenance to ensure uninterrupted services. 


• Administer Alternative Payment (APP), CAPP, and third-party funding requirements by maintaining compliance with applicable regulations, funding agency requirements, and organizational policies while ensuring audit readiness. 


• Serve as the primary liaison between funding agencies, Contracts, center leadership, Accounting, and families to resolve enrollment, documentation, reimbursement, and payment issues. 


• Review funding authorizations, certificates, and supporting documentation for accuracy, completeness, and eligibility, resolving discrepancies to support timely enrollment and reimbursement. 


• Monitor certificate timelines, authorized schedules, family fees, Regional Market Rates, and reimbursement requirements to ensure accurate billing, family copayments, and maximum reimbursement. 


• Maintain complete, accurate, and audit-ready enrollment records and reports, supporting internal monitoring, regulatory compliance, and external audits. 


• Partners with Accounting and supportive departments to reconcile monthly payments and resolve reimbursement discrepancies with funding agencies. 


• Collaborate with center leaders to support enrollment goals, collections, compliance, and exceptional family service. 


• Identify opportunities to improve enrollment processes, documentation standards, and operational workflows to increase efficiency, consistency, and compliance. 

Required Qualifications:

• AA Degree


• 3-4 Years of experience in customer service, data entry, or administrative positions. 

Preferred Qualifications:

• BA Degree


• Bilingual – Spanish


• Experience coordinating enrollment, case management or client services and collaboration with internal and external partners


• Experience managing confidential records with high degree of accuracy


• Experience with Alternative Payment Programs for Childcare

Key Competencies:

• Exceptional customer service and commitment to supporting families through complex systems


• Strong communication and interpersonal skills to build collaborative relationships across multiple parties


• Organizational, time management, and prioritization skills to manage multiple priorities and meet deadlines in a fast-paced environment


• Strong analytical and problem-solving skills with exceptional attention to detail and a commitment to accuracy, compliance, and confidentiality


•  Adaptable and flexible with the ability to respond effectively to changing requirements, policies, and operational priorities.


• Team-oriented and dependable in follow-up to internal and external collaborative partners

Working Conditions:

• Generally pleasant working conditions


• Less than 50% of daily assignments involve prolonged physical effort


• Travel: Up to 10%

Shift Type: Full Time 

Schedule: Monday - Friday, 8-hour shift between hours of 8am - 6pm

What We Offer:   

• Medical, Dental, and Vision Benefits 


• 401(k) Retirement plan and Employee Assistance Program (EAP)


• Personal Health Advocate


• Paid vacation, sick time, and holidays


• Commuter pre-tax benefit


• Discounted childcare


• Access to the Calm app


• Tickets at Work employee discounts


• Be constantly in a learning and growth process with training and professional growth advisory

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.