AMS & Data Performance Manager

Job Summary:

The AMS & Data Performance Manager is the key owner of the IASLC’s Association Management System (AMS), Fonteva and is responsible for system performance, data integrity, functionality, upgrades, and integrations. This position will also work closely with the Membership and Marketing & Communications teams to effectively use data to drive stronger business performance. The AMS Manager will analyze data, generate business insights, and translate findings into actionable recommendations to support membership growth, engagement, and marketing effectiveness.

This nonsupervisory, exempt position reports to the Chief Marketing and Membership Officer (CMMO) and works a hybrid schedule in our downtown Denver, CO office.

Essential Functions:

• Serve as the business owner and lead administrator of the IASLC’s AMS (Fonteva), in partnership with IT, ensuring system performance, data integrity, and alignment with membership and marketing business needs.
• Partner with the CMMO and functional leads to define and manage priority KPIs across membership acquisition, retention, engagement, and lifecycle performance.
• Analyze data to deliver performance insights and actionable recommendations that support leadership decision-making and drive membership growth, engagement, retention, and overall member value.
• Support regular performance reporting cadence (e.g., monthly/quarterly), ensuring data is translated into clear actions and measurable outcomes.
• Build and maintain dashboards and reporting frameworks aligned to departmental and organizational priorities.
• Partner with Marketing & Communications to track and analyze performance across campaigns, channels, and digital platforms.
• Analyze and report on global membership trends across regions, specialties, and career stages to support inclusive growth and engagement strategies.
• Generate and report on membership data insights, including analysis of trends, behaviors, segmentation, and lifecycle performance, to inform decisions and drive growth and retention.
• Ensure data integrity, accuracy, and consistency through proactive data management and validation processes, aligned with governance standards and in partnership with IT.
• Identify and implement system enhancements, new functionalities, and integrations, in collaboration with IT and external partners, to improve data capabilities and business performance.
• Support development of scalable data processes and reporting frameworks within Membership and Marketing initiatives.
• Document and improve data processes through automation and streamlined workflows.
• Support user training and documentation to ensure effective system adoption and usage.
• Serve as a cross-functional partner, working closely with Membership, Marketing, and IT to ensure alignment between system capabilities, data, and business needs.
• Documentation of processes related to AMS administration, reporting, and data insights.

COVER LETTER AND CURRENT RESUME REQUIRED FOR CONSIDERATION.

Minimum Qualifications:

• Bachelor's degree or equivalent certifications and experience.
• Minimum of 3 years of experience in database administration, data analytics, reporting, or business intelligence.
• Exceptional attention to detail and highly organized.
• Previous administration or maintenance of AMS or CRM platforms, including supporting system functionality, enhancements, or integrations.
• Proficiency in using data visualization tools (e.g., Power BI, Tableau, GA4) for reporting and creating dashboards.
• Strong analytical skills with the ability to interpret data and translate findings into actionable business insights.
• Strong communication and cross-functional collaboration skills, with the ability to present data and insights to non-technical audiences.
• Must be eligible to work in U.S. without sponsorship (U.S. citizen or permanent resident).
• Periodic domestic or international travel in support of IASLC programs may be required (< 5%).

Preferred Qualifications:

• Experience in membership-based organizations, associations, or healthcare-related environments.
• Experience supporting marketing analytics (email, digital campaigns, web performance).
• Familiarity with CRM/AMS platforms (e.g., Fonteva or similar).
• Experience building or optimizing data processes, systems, or reporting frameworks.
• Familiarity with use of data querying tools.

Knowledge, Skills, and Abilities:

• Demonstrates a professional, positive demeanor when interacting with members, employees, and other stakeholders.
• Proficiency in Microsoft Office 365 Suite, including Word, Excel, PowerPoint, Outlook.
• Strong time management and organizational skills, with the ability to prioritize, manage multiple projects, and meet tight deadlines.
• Ability to work independently and collaboratively in a dynamic, team-oriented environment.
• Excellent critical and analytical thinking skills.
• Ability to develop effective partnerships with IASLC staff and members, external consultants, vendors, and other stakeholders.
• Multicultural awareness and sensitivity with ability to work effectively in cross-cultural contexts.
• Actively support and demonstrate IASLC core values.

Physical Demands:

• Ability to sit at computer workstation for extended periods.
• Ability to lift/move 25-40 pounds on an occasional basis.
• Ability to travel domestically and internationally as required.

Work Environment:

• Open office environment with computer workstations.
• Frequent phone and computer use.
• Moderate noise level.
• Hybrid work schedule.
  

Benefits:

Health insurance (medical, dental, vision), life insurance, 401(k) with employer match, long- and short-term disability, EAP, flexible spending accounts, paid vacation and sick time,12 paid holidays, professional development.

Compensation: $75,000-80,000 annually commensurate with relevant experience

We believe the best solutions come from diverse teams. We strive to have an environment where everyone has an opportunity to be successful regardless of any lawfully protected status.