Analyst I Service Desk

Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for our Houston, TX, Phoenix, AZ, Glendale, CA, and Las Vegas, NV offices. The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and system-related issues—often in time-sensitive situations. Success in this position requires strong troubleshooting skills, clear communication, and a team-oriented mindset to ensure reliable service delivery and a positive user experience. 

RESPONSIBILITIES:

• Work as part of a distributed Service Desk team to provide technical support across a broad range of user devices, applications, and office environments.


• Participate in a rotating after-hours and weekend on-call schedule shared across the team.


• Provide in-person support and maintain technology operations at their designated home office, while also assisting remote users across the firm’s 29 locations.


• Monitor local and firmwide Service Desk queues, collaborating with teammates to resolve escalated or complex technical issues.


• Contribute to knowledge sharing by documenting procedures and proposing service delivery improvements.


• Collaborate with other functional IT departments on projects and operational needs.


• Coordinate setup of telephone, printers, and firm-approved software in collaboration with other team members.


• Assist in regular conference room checks and support audio/video conferencing technologies.


• Occasional travel required to assist with firm-related needs, including litigation and trial site support. 

REQUIREMENTS:

• Associate's degree or equivalent from a two-year college required; a four-year degree and relevant industry certifications preferred.


• ITIL certification or demonstrated understanding preferred.


• Strong knowledge of Microsoft Windows and Office; experience with legal-specific applications is highly valued.


• Excellent written and verbal communication skills


• Strong sense of teamwork, collaboration, and accountability in a distributed support model.


• Demonstrated ability to provide responsive, professional, and user-friendly support in a high-demand environment.

This position is subject to export control laws.

COMPENSATION: The national average salary range for this role is $45,000 - $83,000. Starting salary will be determined based on location, qualifications and experience.

Womble Bond Dickinson (US) LLP will consider all qualified applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable federal, state, and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. 

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to firm policies, exercise sound judgment, effectively work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations.