Analytics Solutions Director - Operations

Are you ready to drive transformation at scale? Join us and play a pivotal role in translating vision into measurable outcomes for our Data & Analytics organization. As an Executive Director, you’ll influence enterprise-level decisions, architect scalable operating models, and partner with senior leaders to deliver lasting impact. This is your opportunity to lead a high-performing team, champion innovation, and shape the strategic direction of a dynamic organization. Make your mark where strategy meets execution.

As an Analytics Solutions Director in the Data & Analytics Strategic Execution & Business Operations Team, you will define and drive our multi-year strategic roadmap, lead talented managers and associates, and serve as a trusted advisor to senior leadership. You will establish governance frameworks, set organizational objectives, and ensure alignment across Consumer & Community Banking’s data priorities. Together, we will convert ambiguity into clarity, foster a culture of innovation, and deliver measurable outcomes that matter.

Job responsibilities

• Define, own, and evolve the strategic operating model to support organizational growth
• Lead, mentor, and develop a team of managers and individual contributors
• Advise senior leaders by synthesizing complex inputs into clear recommendations and executive-ready narratives
• Architect and govern portfolio management frameworks, including prioritization and resource allocation
• Design and institutionalize OKR/KPI frameworks that connect execution to enterprise outcomes
• Drive large-scale, cross-functional transformation initiatives from concept to sustained adoption
• Establish and chair governance forums and working groups to accelerate decision-making
• Identify inefficiencies and sponsor automation, tooling, and process re-engineering programs
• Own executive communications strategy, including board-level materials and stakeholder updates
• Maintain a strong controls mindset and ensure compliance with risk, audit, and regulatory frameworks
• Anticipate leadership needs and act decisively as an extension of the leadership team
• Champion AI/ML adoption within Business Operations, driving high-value use cases and pilots

Required qualifications, capabilities, and skills

• Bachelor’s degree and 10 years of progressive experience in strategy, business operations, management consulting, or analytics leadership
• Four years of experience managing teams
• Demonstrated success designing and implementing enterprise operating models, portfolio governance frameworks, and OKR systems
• Deep expertise in Lean-Agile delivery at scale
• Experience establishing PMO or Strategic Operations functions
• Proven ability to influence and advise C-suite and senior stakeholders
• Strong commercial acumen with the ability to connect operational initiatives to business outcomes
• Track record of building, mentoring, and scaling high-performing teams
• Comfort operating in ambiguity and driving resolution
• Proactive orientation toward AI tooling and automation
• Exceptional written and verbal communication skills, including experience with board-level and regulator-facing materials
• Proficiency in executive productivity and portfolio tools (PowerPoint, Excel, Monday.com or equivalent)

Preferred qualifications, capabilities, and skills

• MBA or advanced degree in a quantitative or business discipline
• Experience at a top-tier management consulting firm or equivalent internal corporate strategy role
• Prior experience in financial services, especially Consumer Banking or Cards
• Familiarity with data & analytics operating models, governance, or platform strategy
• Experience leading organizational change management or large-scale cultural transformation