Appeals Coordinator

Freeman Mathis and Gary, LLP is a rapidly growing, national specialty litigation firm seeking an experienced Appeals Coordinator to join our Atlanta, GA office. The Appeals Coordinator is responsible for managing carrier denials and working with attorneys to resolve them.  This individual will monitor and analyze insurance notifications, applying them to a shared status tracker, and follow carrier-specific guidelines and appeal processes to dispute any reductions to payments.  This role is also responsible for the tracking and reporting of appeal results. The Appeals Coordinator reports directly to the Appeals Operations Manager and works closely with the attorneys in ensuring timely response. This position is ideal for applicants who are deadline driven, highly organized and detailed problem solvers that thrive in a team environment and understand the importance of both internal and external client service.

The following set of success factors describe the characteristics of those who are successful in our Firm:

• Helpful, Congenial, Personable, Positive


• Unpretentious, Approachable, Respectful, Team Oriented


• Accountable, Takes Ownership, Corrects Mistakes


• Organized, Timely, Confidential, Responsive (within 24 hours) 

Duties and Responsibilities:

• Monitor insurance carrier deadlines and schedule appeal response accordingly


• Collaborate with attorneys and legal assistants to ensure timeliness of appeal processes 


• Provide guidance regarding appropriate appeal response and respond to attorney inquiries


• Prepare and review the appeal response to ensure all items are accurate


• Submit appeal and documents via client E-billing sites


• Notify attorneys of appeal results


• Track and maintain spreadsheet identifying appeal results by carrier for reporting to Firm management


• Produce high quality, high volume work by leveraging in self-motivation and initiative


• Submit credit memo requests for items not appealed or denied


• Other duties as required

Education, Experience, and Skills:

• Two years in Insurance Carrier Appeals (carrier client deductions on invoices)


• Experience in E-Billing also considered


• Bachelors’ Degree in Finance, Accounting, Economics or other related field of study


• Insurance collections experience in a law firm a plus


• Experience with E-billing vendor sites (LegalX, T360, etc.) preferred


• Excellent organizational and problem-solving skills required


• Dedicated to providing customer service beyond expectation


• Excellent communication and interpersonal skills


• Ability to multi-task, prioritize and work under tight deadlines


• Top-notch organizational skills for optimal workflow and efficiency


• Demonstrates a strong attention to detail, catches errors and corrects them quickly


• Ability to perform at high levels in a fast-paced, dynamic work environment in the office


• Adaptable to changing priorities and work demands


• Pro-active, follows through with minimum direction, and displays initiative


• Exhibits a positive attitude and has confidence

What we offer you

• Competitive compensation


• Comprehensive benefits package, including medical, dental, and vision


• HSA and FSA plans available for employees and dependents


• Work-life balance


• Generous PTO policy


• 401K plan including a 3% Employer Safe Harbor contribution


• Firm paid life insurance and long-term disability


• Employee Assistance Program


• Year-end bonuses and referral fee programs

EEO Statement

Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.