Appl Spec/Interm/Call Back - Epic MyChart

Job Req ID: 734441

Position Number: 00135298

Employment Type: Full Time

Shift: Variable/On Call

Shift Details: M-F, 1st shift

Standard Hours: 40.00

Department Name: IAS mHealth Management

Location: Corporate Operations

Location Details:  Charlotte

Our mission is to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit atriumhealth.org/about-us.

Job Summary

The Application Specialist will serve in the development, rollout, coordination, and support of the Epic MyChart application and associated Patient Experience applications at current and future facilities. They will provide consultation and coordinate design/build/testing/go-live activities for the EMR and will formulate/define system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. 



Essential Functions

• Acts as a primary contact for the Patient Experience/MyChart team for all phases of the system development lifecycle


• Attends required training/certification programs as required by Epic to obtain foundational system knowledge and competency


• Serves a liaison between end users, third parties, and Epic implementation staff to ensure the system meets the organization’s business needs


• Performs in-depth analysis and documentation of current state/future state workflows, data collection, report details, and other technical requirements associated with Epic software


• Understands the choices involved in application configuration


• Focuses on usability and seamless patient experience while balancing end user preference to analyze workflows and implement build decisions 


• Manages projects in all aspects of information systems lifecycle (info planning, business requirements definition, implementation, productions support). Communicates and manages project scope.  


• Guarantees efficient and effective completion of project assignments in accordance with Atrium Health standards 


• Troubleshoots problems and questions from end users and assists in the resolution of issues and develops and documents recommendations for those issues


• Prioritizes and implements requested changes to the system


• Participates in application testing scenario development, execution, and remediation to ensure system functionality and integration with other applications/systems as appropriate

Physical Requirements

Work is subject to high-level visibility through verbal and written communications with senior hospital management, associated project deadlines, personnel evaluation, and counseling. Must be available for on-call support on a regular basis. Must be able to lift objects that weigh up to 35 lbs. Due to project requirements, overtime will be required, as needed.



Education, Experience and Certifications

High School Diploma or GED required; Bachelors Degree in Computer Science, Business Administration or related job field preferred. Experience in Microsoft Office, databases, Software Development packages, programming languages, SQR, Crystal, Unix and AIX. Experience in an educational background should have Information Systems or Business-Related internships or Part-time employment experiences. Two years work experience with IS Technology preferred. Health care industry experience preferred.

At Atrium Health, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.

As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.

Posting Notes: Not Applicable

Atrium Health is an EOE/AA Employer