Research and resolve Production issues including making code changes and working with application and hardware vendor technical support when needed. May consult with users and participate in application testing. Provide maintenance support for the application suite.
Responsibilities
With assistance from senior staff or management, resolve routine production issues
Escalation point for Help Desk
Open and/or close work orders as needed.
With assistance from senior staff or management, document procedures for resolving issues
With assistance from senior staff or management, monitor and/or run key off-hours processes
Maintain system security (user accounts, responsibilities, passwords, etc.)
Have a high level of computer security awareness.
With assistance from senior staff or management, document the Production processing schedule
With assistance from senior staff or management, monitor and troubleshoot Oracle Workflow
With assistance from senior staff or management, perform testing as needed
Perform routine application maintenance as tasked
With assistance from senior staff or management, perform routine portal administration tasks
Maintains a moderate and increasing level of proficiency in software and other technologies supported by the IT Department
Follow safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
Be responsible for maintaining quality standards on all projects.
May perform other duties as assigned.
Qualifications
High school diploma or equivalent.
Minimum 4 years’ related experience.
Associate’s or Bachelor’s degree in Computer Science or related field preferred.
A valid driver’s license with acceptable violation history may be required.
Possess skills in three or more of the following:
Microsoft ASP.NET
Microsoft SharePoint
Microsoft T-SQL
Microsoft Visual Studio and Team Foundation Server
Microsoft Windows Forms
Microsoft VB.NET
Oracle Developer Suite (Forms and Reports)
Oracle E-Business Suite
Oracle PL/SQL
Functional knowledge of one or more Oracle E-Business Suite modules
Valid driver’s license with acceptable violation history
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