Application Support

Development/Application Support

Santa Ana CA

6 month Contract to hire

Job description:

(1) Critical business need for the role: • To provide production support for PAS - Prior Authorization System application which is a critical business application as part of the PAS SSMO team. This includes incident management, availability management, problem management, capacity management for PAS and also coordination across multiple applications, data management and with PA Ops team.
(2) Significant contributions of role: • Incident management, availability management, problem management, capacity management for PAS and also coordination across multiple applications, data management and with PA Ops team. Monitor correspondence flow to ensure those are in compliance with CMS and do not result in IREs.
(3) Impact to business if not filled: • Impact to the NPS scores, potential impact to the Member and agent experiences
(4) Primary purpose of role: cost savings, revenue generating, compliance requirement, other (describe): • Cost Avoidance


What Project/Projects will the candidate be working on while on assignment?
PAS - Prior Authorization System

Is this person a sole contributor or part of a team?
If so, please describe the team? (Name of team, size of team, etc.)
Part of the PAS SSMO team.

What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis)
1. Coordination across multiple applications
2. Monitor Correspondences workflow to ensure those are in compliance with CMS regulations.
3. Incident Management
4. Problem Management
5. Availability Management
6. Quality Management

Thanks and Regards,

--

Madhavi Singh

Last Word Consulting Inc.

Contact: (201)957-1000 - Ext. 405| | Fax: (201)221-8004

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