Application Support Analyst

Description

Position Summary:

Responsibilities:

• Intermediate skills in advanced Microsoft tool such as Dynamics 365 CRM, Salesforce, MS Power Apps, MS Power Workflow, MS SQL and Azure Log Analytics.  
• Intermediate ability to query logs using Dynatrace and Kibana tools.  
• Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.  
• Effective organizational and time management skills.  
• Exceptional verbal, written and interpersonal communication skills.  
• Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.  
• Ability to organize and prioritize work schedules on a short-term and long-term basis.  
• Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.  
• Ability to work with little to no supervision while performing duties.  
• Ability to participate in the off-hours on-call rotation.  
• Work with vendor support teams to identify the root cause and resolve issues.  

Requirements:

• Bachelor’s Degree preferred, or three (3) + years’ experience working in a similar field.  
• Experience in the Mortgage origination and/or servicing industry preferred.  
• Experience with SQL (basic read, update & insert scripting), SQL Management Studio (read, update, insert, and delete scripts), and PowerShell ++ required.  
• Minimum of three (3) + years with the following technologies preferred:  

• SharePoint on Prem and Cloud experience  
• Microsoft Office 365 (Visio & Project a plus)  
• Active Directory – OnPrem and Azure  
• Ability to read and modify XML’s/JSON  
• Black Matter Technologies \ ICE LOS (Empower)  
• Loan Servicing Support Experience  

• Experience supporting applications developed in Angular, React, MS technologies is preferred.  

Why work for #teamloanDepot:

• Inclusive, diverse and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

About loanDepot: