Application Support Engineer

Job Title : Application Support Engineer

Location: Alpharetta , GA

Duration: Contract

Job Description:

Application Support Specialist will be part of a dynamic team responsible for Incident/problem management, support and monitoring in an ITIL focused delivery organization. We are looking for a well-rounded individual that has exposure and experience in system administration with a java background who can plug in to be a utility player in a team responsible for service delivery and post production support.

Experience required in the following areas:

• · System Administration background in Unix/Linux environments

• · Experience working with/supporting monitoring applications including Apica, NimSoft, AppDynamics and Splunk. AppDynamics experience is a must have.

• · Strong technical background in system engineering, tools and understanding of application architecture

• · Thorough understanding of databases, web server/load balancing and Application server is required. Oracle/Mongo/WebSphere/Tomcat

• · Demonstrate ability to manage and drive multiple projects within a dynamic environment

• · Experience in a global, multi-site, multi-function shared services environment is preferred

• · Background in incident/problem management

• · Ability to work independently and troubleshoot issues in the application runtime environment.

• · Excellent verbal and written skills.

Technical Skills Required

• · Experience in system administration role in a Unix and Middleware capacity

• · Experience with diagnostics tools used for enterprise monitoring to identify root cause like NimSoft (CA-UIM), Apica, AppDynamics and Splunk

• · Proficient in scripting languages including shell, Python and use of regular expressions

• · Experience with Release management

• · Experience with the following environments/languages Java, Midrange, X86

• · Experience with multiple protocols like HTTP, HTTPS, TCP and technologies like JSON, HTML, XML and web services

• · Experience working in DevOps, MicroServices environment in an operational capacity

• · Exposure with the following tools/applications: Kafka, Zookeeper, Eureka

• · Exposure supporting/monitoring applications in a Software as a Service (SaaS) model

EDUCATION/EXPERIENCE:

• · Bachelor's degree in related technical field; Master's degree preferred

• · 5-7 years industry experience

• · 3-5 years in system administration

• · 3-5 years supporting monitoring tools in an application support environment

• · 1-3 years in Java development

• · 1-3 years in working SaaS, DevOps, MicroService support models

All your information will be kept confidential according to EEO guidelines.