Applications Analyst I - PRN

Job Summary:
Reporting to the appropriate Epic team manager, The Application Analyst I supports the assigned Application Team(s). Works under direct supervision, following instruction and guidance provided. The position is closely supervised with minimum autonomy. Supports the eChart system and relevant 3rd party applications, primarily Epic and assigned 3rd party applications... Works toward becoming certified/proficient and knowledgeable on software functionality and is responsible for building system components, testing, implementation support and maintenance of assigned system applications. Performs initial analysis, trouble shooting and data collection related to reported system issues, and then reports findings to senior team members. Analyzes/reviews and tests each product release and communicates needed changes to operations. Must be able to document and follow system change control procedures. Works within their team to learn the interdependencies of an integrated system. Works with senior team members to research, analyze, facilitate and implement business and system workflows in order to expedite process improvement and coordinate business practices. Identifies best practices and suggests opportunities for standardization. Prepares activity and other reports as necessary. Attains necessary certifications, as applicable, in a timely manner according to policy. This individual should have excellent customer service and stakeholder management skills along with highly effective written / verbal communication and interpersonal skills.


Days and hours worked may be variable.



Education:

Required:

� High School Diploma and 5 years' experience in one or more of the following\: Healthcare, IT, and/or Clinical/Financial Operations.

OR

� Associate's degree and 3 years' experience in one or more of the following\: Healthcare, IT, and/or Clinical/Financial Operations.

OR

� Bachelor's Degree and 1 year experience in one or more of the following\: Healthcare, IT, and/or Clinical/Financial Operations.

Preferred

Experience:

Required:


Preferred:

Position Requirement(s)\: License/Certification/Registration

Required:

Complete education and pass certification in primary EPIC application module(s) within 120 days of completed education and maintaining EPIC certification(s) as required.


Preferred:

EPIC certification in the module(s) being represented

Experience in EMR installations

Position Key Performance Indicators (KPIs)\: 30% - 1. KPI\: System Build and/or Configuration Works to develop skills to interpret, research, modify, analyze and design system data and information in order to provide routine support and maintenance of assigned application(s) and keeps system current for maximum efficiency. Ensures system integrity is maintained and meets all governing and regulatory requirements. The above is accomplished by the following (order does not indicate importance)\: 1.1) Participates with team to consult with users to identify current operating procedures and clarify process objectives. 1.2) Assists to document system and user workflows to illustrate sequence of steps needed and describe logical operations involved. 1.3) Works with team to convert user specifications into functional specifications. 1.4) Assists with the development of implementation plans and advance communication to all impacted stakeholders regarding scheduled system updates/upgrades. 1.5) Adequately tests all system changes and build to appropriately mitigate or eliminate system risks and adverse effects. 1.6) Provides regular feedback to Team Lead and/or management on status of work responsible for or assigned. 1.7) With appropriate supervision and approvals, ensures co-workers and operational end users are notified of changes/additions to software system. 1.8) Shows understanding and is receptive to business needs conveyed by operations. 1.9) Respects and follows governance processes, mandates, and associated tools. 1.10) Reviews and writes clear documentation to describe system processes, installation, and operating procedures with oversight from Team Lead and/or other more senior analysts. 1.11) Assists team and instructional designers with the development of training materials to meet educational requirements. 1.12) Maintains appropriate documentation, audit trails and change control in accordance with Erlanger Health System and IT policies and procedures. 1.13) Development of reports and extracts and works to define interface requirements with oversight from Team Lead and/or more senior team members. Works closely with report writers, data warehouse and interface teams to meet operational and regulatory needs and requirements. 1.14) Assists team and operations in developing business continuity and downtime procedures. 1.15) Following any scheduled or unplanned downtimes, assists to perform appropriate integrity checks when system availability is restored. 15% - 2. KPI\: Problem Solving/Issue Resolution Learns to proactively anticipate, mitigate and/or resolve system problems. Solves system issues/problems reported and assigned to the analyst according to IT Service Level Agreements (SLAs) while working with operational end users and other application analysts. The above is accomplished by the following (order does not indicate importance)\: 2.1) Uses cognitive reasoning skills, appropriate level of application knowledge and experience to research problems in order to determine the root cause, potential solutions and recommendation for resolution. 2.2) With guidance from Team Lead and/or Manager, appropriately evaluates relative priority of request, keeping in mind factors such as patient safety, regulatory requirements and deadlines, as well as the effectiveness of alternative interim solutions. 2.3) Documents issues and initiates issue tracking. Reports problems or issues to software vendors or other IT departments as appropriate. Assists in the monitoring and oversight of progress of software vendor and/or other departments to ensure timely resolution of issues. Meets escalation expectations when objectives and deadlines are at risk. 2.4) Assists team in maintaining clear communication with end users, as well as IT and operational leadership to receive appropriate governance approvals and keep relevant stakeholders informed of issue status and expected resolution dates. 2.5) As part of the team's rotation for on call, must acknowledge and resolve tickets according to established SLAs.

20% - 3. KPI\: Professional Performance Demonstrates professional behavior and exhibits a positive, supportive and collaborative manner when interacting with team members, end users, leadership, vendors, etc. The above is accomplished by the following (order does not indicate importance)\: 3.1) Is receptive to mentorship and guidance from other analysts. 3.2) Takes ownership of overall team and IT success. 3.3) As outlined in Erlanger policy 8237.0802, is respectful and courteous to leadership, all team members, operational and external stakeholders, etc. 3.4) Achieves and maintains appropriate certifications related to assigned application and/or role. 3.5) Shows attention to detail and ability to adequately gauge and respond to urgent organizational needs. 3.6) Identifies and capitalizes on opportunities and resources to learn and enhance professional competency. 3.7) Consistently demonstrates that newly acquired knowledge and skills are incorporated into actual practice. 3.8) Ensures delivery of accurate and timely information to end users, team members, etc. 3.9) Works to reduce duplication of effort within department and across organization. 3.10) Actively looks for system opportunities to provide labor/cost savings to the team, department and organization 3.11) Actively participates in process and quality improvement. 3.12) Is punctual to and attentive during meetings and offers relevant expertise and input as needed. 3.13) Provides proper handoffs of information as necessary using communication skills and tools. 15% - 4. KPI\: Integrated Application Management Understands and monitors the system for successful integration, especially before/after changes/moves to production environment to ensure data integrity and successful flow of data between applications. Continually works to identify opportunities for functional and stability improvement in applications and ensures system integration and intra-operability while acting as a gatekeeper to maintain core functionality of the system. The above is accomplished by the following (order does not indicate importance)\: 4.1) With oversight from more senior team members and increasing knowledge, works within cross-functional team and with end-users to achieve application integration to meet operational needs. 4.2) Works to continually develop and learn integration between applications. Shares integration knowledge with other team members, other teams, and operational stakeholders. 4.3) Actively participates in team and cross-team meetings using effective communication skills. 4.4) Assists in appropriate functional testing and executes required testing in a timely fashion, ensuring that it is completed before integrated testing. 4.5) If designated monthly integrated tester, actively participates in script review/development, testing, issue resolution and communication. Takes responsibility for overall success of integrated testing success. 4.6) Participates with team in collaboration activities with system security team members in creating and maintaining role-based access specifications. 4.7) Develops an understanding of how application security structure meets organizational, regulatory and audit requirements regarding segregation of duties, HIPAA and scope of practice, etc. 4.8) If designated as point-person for specific integrated area (i.e, Reporting, BCA, etc.) or assigned to help temporarily, takes ownership fulfilling requirements of the role and communicates effectively. 15% - 5. KPI\: Project management and Performance This position will often be expected to participate in eChart-related projects. These projects range in size, scope and complexity with varying timelines and build requirements. All participating analysts will be required to follow appropriate project life cycle protocols and processes, including appropriate documentation. The above is accomplished by the following (order does not indicate importance)\: 5.1) Effectively completes assigned tasks associated with projects by deadlines specified. 5.2) Serves as project team member for the implementation of new applications/systems or updates to existing applications. 5.3) Works with team to participate in application upgrade initiatives, following direction given by Team Lead and/or

Manager. 5.4) Follows, as assigned, the usage of project management tools and methodologies to ensure overall project scope objectives, timelines and budgets are met. 5% - 6. KPI\: Miscellaneous duties Performs other duties as assigned.