AR Clerk - Collections

Why you will love working at Maola®:

• Built on over a century of dedication, Maola is always looking ahead—investing in our people, strengthening our communities, and securing fresh, local dairy for the future.


• Join a farmer-owned cooperative rooted in integrity, sustainability, and a passion for providing fresh, high-quality Maola dairy products.


• We prioritize your well-being with competitive pay and a comprehensive benefits package, including Medical, Dental, Vision, 401(k) with employer match, Life Insurance, paid time off, and more—available within your first month.


• Our employees are an integral part of who we are — what you do and what you think matters.

HOURLY PAY= $20.00 - $22.00/hour

SUMMARY

The Accounts Receivable Collection Clerk is responsible for managing customer accounts to ensure timely payment of outstanding balances. This role performs collection activities, resolves billing issues, maintains accurate account records, and supports overall cash flow objectives while maintaining positive customer relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Contact customers via phone, email, and written communication to collect past-due balances.


• Review customer accounts to identify delinquent balances and determine appropriate collection actions.


• Maintain detailed and accurate collection notes and account documentation.


• Work with customers to resolve billing discrepancies, short pays, deductions, and disputes.


• Process and apply customer payments accurately and timely.


• Monitor payment trends and escalate high-risk or non-responsive accounts as needed.


• Prepare aging reports and support collection-related metrics and reporting.


• Collaborate with Sales, Customer Service, and Pricing teams to resolve account issues.


• Ensure compliance with company credit and collection policies.


• Assist with account reconciliations and audit requests as required.

BASIC REQUIREMENTS

• At least a high school diploma or general education degree (GED).


• At least 1 year of accounts receivable experience including automated receivable systems and spreadsheet applications. 


• At least 1 year of collections experience.


• SAP and AS400 Rams Ross experience preferred.

COMPETENCIES

• Communication




• Communicate clearly and effectively through multiple channels – oral, written, visual, and non-verbal – ensuring our messages are understood and delivered appropriately, whether in-person or digitally.




• Accountability




• Take responsibility for actions and anticipate challenges before they arise.


• Solve problems both within and outside of departments, proactively addressing issues as they occur. 




• Customer Focused




• Prioritize understanding and meeting both internal and external customer needs.


• Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.




• Initiative




• Proactive in identifying opportunities and addressing potential threats.


• Act independently and decisively, rather than waiting for situations to demand action.




• Problem-Solving




• Possess the ability to identify and address complex issues with minimal guidance.


• Skilled at analyzing challenges and finding practical, effective solutions. 




• Collaboration




• Take responsibility for deliverables while also supporting others to ensure that collective goals are met.


• Able to work harmoniously with others toward a common goal, recognizing and valuing each person’s contributions, is fundamental to successful collaboration. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.  The employee is frequently required to stand and walk.  Specific vision abilities required by this job include close vision for computer work and ability to adjust focus.  The employee may occasionally lift and/or move up to 10 pounds. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The individual would encounter normal office environmental conditions.


• The noise level for the work environment would be considered in the moderate range (example: computers, printers, light traffic).

Maola Local Dairies™ is a farmer-owned cooperative sustainably producing a full suite of nutritious dairy products.  Maola processes milk, cream, butter, and dry milk powders through our network of six dairy processing plants. With a keen eye on quality, freshness, and love for the environment, Maola delivers dairy products that are both nutritious and sustainable to our local communities. For more information about Maola, please visit www.maolamilk.com.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.