AR Collections Specialist

GSM Outdoors is looking for a detail-oriented and results-driven Accounts Receivable Collections Specialist to join our Finance team. This role is responsible for managing outstanding accounts receivable, communicating with customers to secure timely payments, and resolving account discrepancies that may delay collection.

The ideal candidate is comfortable communicating directly with customers, handling difficult conversations professionally, and balancing strong customer relationships with the need to achieve collection goals. This is a hands-on role that requires strong organization, attention to detail, sound judgment, and the ability to manage a high volume of accounts.

Position Summary

The Accounts Receivable Collections Specialist is responsible for monitoring aged receivables, contacting customers regarding past-due balances, researching and resolving account discrepancies, and maintaining accurate collection records. The role will work closely with customers and internal teams to ensure timely payment of outstanding balances and support the overall health of the company's accounts receivable portfolio.

The successful candidate must be able to perform the essential functions of the position with or without reasonable accommodation.

What You'll Do

Collections & Accounts Receivable

• Monitor and maintain assigned accounts receivable balances and aging reports.
• Contact customers by phone and email regarding past-due invoices and outstanding balances.
• Follow up consistently to secure timely payment of open account balances.
• Establish and maintain professional relationships with customers throughout the collection process.
• Research customer accounts to identify payment issues, discrepancies, and outstanding items.
• Work with customers and internal teams to resolve account discrepancies and facilitate payment.
• Assist with billing activities as needed.
• Maintain accurate and timely documentation of collection activity, customer communications, and account status.

Claims & Account Management

• File, track, and maintain customer claims through customer portals and internal spreadsheets.
• Research claims, deductions, and other issues that may impact customer payments.
• Monitor outstanding claims and follow up to ensure timely resolution.
• Maintain organized and accurate supporting documentation.
• Identify recurring issues and communicate trends or concerns to management.

Customer & Cross-Functional Support

• Communicate clearly and professionally with customers, coworkers, supervisors, executives, vendors, and other business partners.
• Handle difficult or high-tension customer situations with professionalism, confidence, and sound judgment.
• Collaborate with internal teams to research and resolve billing, payment, and account issues.
• Proactively engage team members and business partners to identify solutions and improve processes.
• Perform other duties and special projects as assigned.

What You'll Bring

Required Education & Experience

• High School Diploma or equivalent required.
• Previous business-to-business (B2B) collections experience preferred.
• Previous Accounts Receivable or accounting experience preferred.
• Experience working with accounting or ERP software preferred.
• Strong knowledge of Microsoft Office, particularly Excel.
• Intermediate Excel skills preferred.

Key Competencies

• Communication: Excellent verbal, written, and listening skills with the ability to communicate effectively with individuals at all levels of an organization.
• Professionalism: Maintains a professional and courteous approach when communicating with customers, including during difficult collection conversations.
• Negotiation & Judgment: Demonstrates sound negotiation, decision-making, and problem-solving skills when working through payment issues.
• Attention to Detail: Accurately reviews account information, identifies discrepancies, and maintains thorough documentation.
• Organization: Effectively manages multiple accounts, priorities, deadlines, and follow-up activities.
• Time Management: Able to work efficiently in a high-volume environment while maintaining accuracy and productivity.
• Problem Solving: Uses critical thinking and resourcefulness to investigate issues and identify practical solutions.
• Collaboration: Works effectively with team members and cross-functional partners to resolve customer and account issues.
• Independence: Comfortable working independently, taking ownership of assigned accounts, and proactively following through on outstanding items.
• Adaptability: Open to feedback and willing to adjust processes and approaches to support business needs.

Why GSM Outdoors?

At GSM Outdoors, we're passionate about the outdoors and the products that help people enjoy it. Our portfolio includes some of the industry's most trusted hunting, shooting, fishing, and outdoor brands. Joining GSM means becoming part of a team that supports products and brands used by outdoor enthusiasts across the country and around the world.

Equal Employment Opportunity

GSM Outdoors is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the position. Responsibilities may be modified as business needs change.