AR Partner - National Accounts

Key Duties & Responsibilities 

The Role’s responsibilities include, but are not limited to: 

• Collections focus will be on named managed/national MRC Global accounts, focusing on root cause issues causing accounts to be delinquent in payment to MRC Global.   

• Build, maintain, and grow relationships both internally and externally to strengthen the business relationship MRC Global has with these key accounts, which includes traveling to customer sites on an annual basis 

• Using large data sets to analyze, interpret, and come up with solutions to complex issues that exist between MRC Global and key accounts 

• Using periodic aging data as a guide, research issues that may be contributing to root cause problems in the collection of amounts outstanding.  

• Gain an understanding of customers’ accounting systems and procedures to modify the transfer of data to meet customers’ payables requirements.  

• Using a weekly priority collection list, monthly aging, and follow-up comments, make collection calls to those managed account customers who are delinquent.   

• Arrange and follow-up payment schedules, or work with customers and branches to resolve issues preventing payment. 

• Review daily payment discrepancy notices, forwarding to the customer or service center as appropriate.   

• Work with the customer and/or service center for a solution through clearing of discrepancies from customers’ accounts using interpersonal communication and research of transactions through SIMS and other MRC systems.  

• Focus on resolving issues for managed accounts. 

• Take reasonable care for the safety and health of yourself and others, and report workplace hazards, injuries, or illnesses immediately. 

• Other departmental duties or projects as assigned. 

Required Experience 

• High school diploma or a GED (general education degree) with three to five years’ work experience. 

• Strong logical reasoning skills 

• Ability to travel as needed to customer sites to work in tandem to resolve issues  

• Ability to contribute to the quality process by learning new procedures and functions within the department as needed.

• Good business math skills to accurately understand and process customer account status. 

• Excellent knowledge of MS Office, with excellent skills in Excel, and the ability to learn SIMS and other web-based applications.   

• Ability to establish a good rapport with customers, service center employees, department personnel, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills. 

• Strong organizational and prioritizing skills, customer service skills.  

Preferred Experience 

• High school diploma or a GED (general education degree) with three to five years’ work experience. 

• Strong logical reasoning skills. 

• Strong data analytic skills.

• Master user in Excel and other data analytics software.

• Ability to contribute to the quality process by learning new procedures and functions within the department as needed.

• Good business math skills to accurately understand and process customer account status. 

• Ability to establish a good rapport with customers, service center employees, department personnel, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills. 

• Strong organizational and prioritizing skills, customer service skills.  

Skills & Abilities 

• Proven experience as an AR Resolutions Specialist or similar role. 

• Strong organizational and prioritizing skills. 

• Ability to pinpoint on root cause problems and resolve problems in a timely manner. 

• Customer service skills 

• Ability to establish excellent rapport with customers, sales representatives, branch management, , and other corporate employees using written correspondence, proper phone etiquette and other interpersonal skills. 

• Excellent knowledge of MS Office, especially Excel. 

• Knowledge of billing procedures and collection techniques. 

Working Conditions   

• Work is performed in an office environment.   

• May require prolonged periods of sitting/standing. 

• For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.  

• Reasonable accommodation may be made to enable individuals to perform essential functions.