AR Resolution Specialist

Job Purpose 

Position reduces the accounts receivable balances of designated accounts by working with customers, branches, and national account personnel to collect outstanding amounts, assist in the resolution of issues in accounting and billing processes that may affect customer payments, and resolve the root cause of problems.

Responsibilities 

Individual must be able to perform the essential duties with or without reasonable accommodation. 

• The collections focus will be on MRC Global regional accounts.

• Using a weekly priority collection list, monthly aging, and follow-up comments, make collection calls to those regional account customers who are delinquent.

• Arrange and follow-up payment schedules or work with customers and service centers to resolve issues preventing payment.

• Review daily payment discrepancy notices, forwarding to the customer or service center as appropriate for resolution.

• Work with the customer and/or service center for a solution through clearing discrepancies from customers’ accounts using interpersonal communication and research of transactions through SIMS and other MRC systems.

• Focus on resolving issues for transactional and regional accounts.

• Take reasonable care for the safety and health of yourself and others, and report workplace hazards, injuries, or illnesses immediately.

• Other departmental duties or projects as assigned.

Required Experience

• High school diploma or a GED (general education degree) with work experience.

• Strong logical reasoning skills.

• Ability to contribute to the quality process by learning new procedures and functions within the department as needed.

• Good business math skills to accurately understand and process customer account status.

• Working knowledge of MS Office, with excellent skills in Excel, and the ability to learn SIMS and other web-based applications.

• Ability to establish a good rapport with vendors, customers, branch employees, department personnel, freight carriers, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills.

• Strong organizational and prioritizing skills, customer service skills.

• Ability to establish excellent rapport with customers, sales representatives, branch management, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills.

Skills & Abilities

• Strong organizational and prioritizing skills. 

• Customer service skills. 

• Ability to establish excellent rapport with customers, sales representatives, branch management, and other corporate employees using written correspondence, proper phone etiquette, and other interpersonal skills. 

• Working knowledge of MS Office, especially Excel. 

• Knowledge of billing procedures and collection techniques.  

Working Conditions 

• Work is performed in an office environment.

• May require prolonged periods of sitting/standing.

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.

• Reasonable accommodation may be made to enable individuals to perform essential functions.