Area Manager | Virginia and Maryland

About 12 Oaks Parking

12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections & Competence-believing that how we treat people and how well we do our jobs are equally important.

Our culture is built on three pillars:

The Role

We are seeking an experienced Area Manager to develop and lead valet and parking teams in Virginia and Maryland. You will directly oversee and be responsible for account performance to achieve financial, guest satisfaction, and client satisfaction objectives. We provide first-class parking services and seek a friendly, outgoing individual with a desire to create a guest experience that exceeds all expectations. As the Area Manager, you will have oversight of the operation(s).

What You'll Do

• Oversee assigned valet and parking operations, ensuring smooth and efficient performance


• Lead teams at multiple locations with a focus on operational and customer service excellence while fostering a productive, cooperative, and inclusive working environment to maximize morale, productivity, and efficiency/effectiveness.


• Develop and maintain a positive working relationship with hotel management and retail mall General Managers.


• Create and maintain staff schedules.


• Conduct interviews and hire associates as needed.


• Attend weekly meetings with hotels, departments, and retail General Managers as needed.


• Coordinate with hotels for posting parking charges to guest folios.


• Immediate response to reports of accidents, incidents or safety concerns.


• Conduct coaching, counseling and terminations when appropriate, and ensure accountability in meeting performance expectations.


• Training team members in customer service, safety, and inclusion.


• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies and procedures to achieve overall objectives.


• Maintain a courteous and professional working relationship with all guests, partners, company subordinates, fellow associates, supervisors, and managers.


• Perform other duties as assigned to support day-to-day operations.


• Be on call and available for problem solving (24/7 operation).

Requirements

• 2+ years previous parking management experience required.


• Candidate must have a valid driver's license.


• Candidate must be at least 18 years of age.


• Candidate must have a clean motor vehicle record.

12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.