Asset Recovery Specialist

HAPO Community Credit Union is an organization that believes in providing service that focuses on our members and giving back to the communities in which we do business - "Community" is our middle name. Our Standard of Service is to Defy Expectations. We promote individuality and encourage our employees to Defy Expectations®: To treat every situation as a unique opportunity to be in the moment and go beyond what is expected. We value every member and appreciate the opportunity to serve you.

Come defy expectations with us!

HAPO Health Benefits

• No cost premium health insurance for all employees, including medical, dental and vision
• Accidental death and dismemberment insurance
• Long term and Short term disability

HAPO Professional Benefits

• Competitive pay
• Pension Plan
• 401K program with match
• Flexible spending account (medical and dependent care)
• 0% interest on select personal loans

HAPO Personal Benefits

• Employee Assistance Program (EAP)
• Paid time off
• 12 paid holidays per year
• Paid Birthday day off
• HAPO Anniversary day off
• Volunteer Opportunities (Both Paid and Volunteer)
• Employee Milestone Anniversary Bonus
• Tuition Assistance Program
   

HAPO is now accepting applications for an Asset Recovery Specialist in Kennewick, WA. We are seeking an individual who is ambitious, self-motivated and who strives to represent HAPO’s core commitment “Be in the Moment” and standard of service “Defy Expectations” with our members, community as well as the team they are a part of. The Asset Recovery Specialist is responsible for the general handling of transactions and making phone calls associated with collecting/paying/receiving and documentation on delinquent Loans and Visa accounts. Ideal candidates will be able to handle oneself in stressful situations and understand how to diffuse and deescalate high intensity situations. They will have strong organizational skills and ability to prioritize work. They will be professional in communication, both written and verbal as well as able to communicate with empathy and understanding.

Essential Job Functions include but are not limited to: 

• Taking inbound and making outbound phone calls to members who are past due on their loan or visa

• Processing and handling accounts which have been put out to repossession

• Perform a variety of research to locate collateral/payment and determine equities such as pulling county assessor, vehicle values, and calling references

• Demonstrate cross department communication and coordination

• Ability to review members loan contracts and answer any questions pertaining to their agreement

• Review accounts consistently for offset with respect to department policy and federal regulation
• Submitting insurance for members as well as any request for required payment adjustments
• Demonstrates empathy to the member’s situation, understanding the impact of dealing with the member's finances 
• Address difficult or controversial issues and accepts ownership of decisions, actions, and problems

Requirements: 

• High School Diploma or General Education Development (GED) certificate

• Experience in Asset Recovery or related industry preferred

Location: On-Site Kennewick (WA)

Schedule: 

• Must be available to work 35–40 hours per week, Monday through Friday, between 9:00 a.m. and 6:00 p.m. 

• This role also requires up to two alternate shifts per month from 10:00 a.m. to 7:00 p.m.

• Rotating Saturdays required every 8 weeks from 9-1.

• Team Meetings are held at 8am, two to three times throughout the month

Starting Pay Range (DOE): $23.42 - $35.12
This is an hourly position with the potential to earn incentive
*Typically, Selected candidates are hired between the minimum and midpoint range, based on applicable experience and qualifications.

HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.

*Please note that only candidates selected to move forward in the interview process will be contacted. Thank you for your understanding.