Assistant Bursar Fees - Office of the Bursar - UT Chattanooga

The Assistant Bursar Fees assists the Bursar’s Office with the implementation of the student information BANNER and assists users, parents, and students with all Banner related needs. 

• Responsible for managing BANNER functionality including developing reports, rules and scripts, and documentation resulting from upgrades to BANNER, changes in processing, adding of new fees, and any developments for the Bursar’s Office, DASH, TouchNet and the shared drive entries
• Performs BANNER and TouchNet testing, training, and support to Bursar’s office staff
• Performs testing all rules relating to refunds, course fees, lab fees, Distance Learning fees, Differential fees, E-Books, Total MOCS Access and any other miscellaneous fees
• Maintains upgrades and releases, and processing semester rules (Fall, SPRING, Summer) and any duties relating to the maintenance of BANNER
• Maintains third-party software and interfaces such as TouchNet cashiering, credit card processing, electronic refunds, and deposits. 
• Checks UC4 to ensure holds are added and removed successfully
• Performs troubleshooting of issues as they arise with all automatic systems within the department
• Assists with responding to daily questions as they arise from Customer Service Specialist relating to the On-Line Receipting (OLR) in DASH
• Supervises and monitors parking decal audit and distribution
• Processes Title IV updates, reviews rejected refunds from ACH deposits, and performs monthly reconciliation of prepayments for scholarships and other related programs
• Processes returns of ACH checks for students and parents
• Performs setup rules in BANNER to assess all tuition and fees for the campus including Distance Learning fees for “D” campus, Differential fees, Credit by Exam fees, PMBA, and EMBA fees audit
• Performs setup refund rules and withdrawal/drop dates to ensure students receive the appropriate prorated refund at the time of their drop/withdrawal
• Performs setup and maintains the cashier, student and veteran installment plans for students to choose from via Touch Net each semester
• Maintains and reviews orientation fees for all terms, enters and audits extension and late fees for the required plans
• Runs End-of-Day processes in BANNER daily to maintain integrity and accuracy of students’ accounts
• Runs transfer voucher processes to send necessary data to UT Knoxville weekly
• Closes TouchNet sessions daily to ensure reconciliation between TouchNet and BANNER are accurate
• Approves refunds as they are sent to the Sr. Associate Vice Chancellor for review and approval
• Resets student pins as needed to allow students access to the TouchNet system
• Serves on the duplicate ID committee by updating the documents with Bursar decisions on each student shared drive
• Serves as holds trainer for all University employees to gain access to add and/or remove holds
• Serves as backup to the Associate Bursar during approved leave and absences

Knowledge, Skills, and Abilities

• Detail oriented with excellent oral and communication skills
• Ability to work in a stressful, high energy, fast paced environment
• Multi-task oriented, team leader, focused, and able to work with the public
• Knowledge of BANNER, Oracle, and/or other Student Information Systems 
• EXCEL, Microsoft Access required

Application Review

Review of applications will begin August 24, 2026, and will continue until the position is filled. Applications received by this date will receive priority consideration. 

Minimum: Requires a bachelor’s degree in business, computer science, or related field; one year of relevant experience, proficient in Excel and Microsoft Access; or an equivalent combination of education, training, and experience. Excel and Microsoft Access is required.

Preferred: Master’s degree in business, computer science, or related field; 2-3 years in Higher Education, preferably in a Bursar or Financial Aid Office; 1-2 years’ experience working with BANNER or similar Student Information Systems is preferred. 

Work Location:

• University of Tennessee – Chattanooga, TN Campus
• This is a fully on-site position

Compensation and Benefits:

• UT Market Range: MR10
• Anticipated hiring salary: $60,250 - $65,000
• Find more information on the UT Market Range structure
• Find more information on UT Benefits 

ABOUT US

The University of Tennessee at Chattanooga is in the heart of one of Tennessee’s largest and most dynamic cities. As a national model for metropolitan universities, UTC collaborates with its many regional partners to offer an experiential learning environment with outstanding teaching scholars in 128 undergraduate degree programs and 55 graduate programs—at both the master's and doctoral levels. UTC and Chattanooga—nationally recognized for its downtown redevelopment and wealth of outdoor recreation—are inextricably linked, and the University is central to the workforce and economic development efforts of the region and the state.

Colleges of Arts and Sciences; Business; Engineering and Computer Science; Health, Education and Professional Studies; and the Honors College are home to an array of award-winning programs from Nursing to Computer Science, Entrepreneurship to Veteran Student Support. Innovation is a strategic focus, and UTC research and development in smart city technology is an industry leader. UTC is the first and only university in the country with access to a managed, commercial quantum computing network, and we are introducing an artificial intelligence initiative involving entities across campus and engaging partners throughout the region. 

From our deep ties to the city of Chattanooga to our national reputation for innovation and hands-on learning, UTC stands out as a university where students thrive, faculty inspire, and partnerships create real impact.