Assistant Community Manager (PG)

COMMUNITY MANAGER / ASSISTANT COMMUNITY MANAGER 



 



Summary of Responsibilities 



The Community Manager is fully accountable for ALL community operations including marketing, leasing, accounts receivables (delinquency & collections), accounts payables, resident retention, resident relations, physical asset maintenance, and contractor management.  



 



Key Performance Indicators 



A successful Community Manager will routinely achieve the following performance metrics: 



Economic Occupancy greater than 96% 



Delinquency less than 1% of Rental Income 



Maintenance expenses within the Community’s Maintenance Budget 



Work Order completion within 3 days of submission 



Make Ready completion within 5 days of moveout 



 



Core Values 



A Community Manager must embody the following unchanging values: 



Integrity: perfectly honest and dependable with high levels of work quality 



Safety: behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanliness 



Work Ethic: punctual (attendance) and task oriented producing a high quantity of work 



Teamwork / Respectfulness: assists in team responsibilities; receptive to feedback and mentorship 



 



Technical Responsibilities 



Marketing: market comparable analysis, traffic generation, social media influence, response effectiveness 



Conducts monthly surveys (Comparable Property Questionnaire) and marketing plan updates 



Produces steady and significant prospect volume (typically 15 prospects : 1 lease) 



Engages in professional social media interactions and monitors social media advertisements 



Leasing: ability to close, closing ratios, lease file completeness and accuracy, applicant screening quality 



Enforces Community qualifying criteria in a fair and consistent manner for all applicants 



Review and approve all application files and lease files (QUALITY REVIEWS) 



Completes background screenings, rental history verifications, employment verifications, pet screenings in accordance with Company’s Operational Excellence Handbook 



Accounts Receivable: delinquency, eviction success, collection status, resident ledger accuracy, other income generation 



Ensures that all rents are collected and posted and deposited on a daily basis 



Performs without error the eviction process including issuing Notice to Vacates on Day 4, Eviction filings on Day 8-10, Lock out Notices for all unresponsive residents, represent Company in Eviction Proceedings 



Resident Retention and Relationships: occupancy, renewal and retention percentage, resident communication, conflict resolution, fair housing compliance 



Implements and enforces with lease violations the COMMUNITY POLICIES  



Participates in Resident PILLARS OF SUPPORT activities 



Oversees the 120 LEASE RENEWAL program for maximum retention 



Accounts Payable: budget compliance, zero gap PO approvals, invoice correctness (i.e., scope and price), aged vendor payments 



Assists in annual budget preparation, analyzes monthly budget variance, and administers daily budget tracking 



Confirms all invoices are received within each month (i.e., check Purchase Orders list and vendor statements) 



Ensures that all vendors have an approved Purchase Order prior to commencing work or procuring supplies 



Ensures invoices are paid prior to its due date 



Physical Asset: make ready quality and schedule, service request closure rates, preventative maintenance / hug-a-building implementation 



Plan, schedule, and manage completion of Service Requests within 3 days of submissions 



Plan, schedule, and manage make ready completion within 5 days of move-out adhering to the Make Ready Planning and Punchlist process 



Approve make ready completion and upload documentation to the Unit Documents 



Confirms daily community cleanliness and curb appeal 



Contractor Management: vendor scheduling, vendor quality, warranty usage 



Ensures that all vendors have an approved Purchase Order prior to commencing work or procuring supplies 



Verifies Contractor work is completed and of satisfactory quality; if not, coordinates required rework 



Other: 



Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State and Local laws pertaining to Multi-Family Housing 



Must maintain all records in a complete and organized manner as described throughout the Companies Policy & Procedures Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.) 



Comply with all other requirements within the Company’s Operational Excellence Handbook including the Community Manager Monthly Checklist 



Hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property. This will include team building, training, annual reviews, approval of payroll and overtime. Constantly and consistently review all leasing performances and paperwork. 



It is the responsibility of the Community Manager to fill in as a Leasing Consultant or Assistant Community Manager performing those duties should the need arise. 



The Community Manager shall be responsible to respond to all emergency situations, preparing all necessary reporting and notifying the Regional Manager 



Assist with any other duties as specifically requested by the Regional Manager and/or Executive Vice President 



Flexibility with scheduling and coverage as required by site and Regional Manager 



 



Leadership Framework 



Leadership is not limited to job responsibilities; a successful leader will exhibit: 



Words of Positivity: develops others, comradery, addressing challenging environments, motivation, perspective 



Focused Urgency: assertiveness, business objective prioritization (i.e., occupancy, delinquency, service requests, budget compliance), prioritization 



Professionalism: shop / office organization & cleanliness, interfaces with clients and vendors, personnel attire 



Business Making Decisions & Problem Solving: benefit-to-cost analysis, selection of work scope, purchasing strategies, negotiations 



 



Additional Skills and Abilities 



Proficient with Microsoft Office Suite 



Proficient with ResMan 



Excellent verbal and written communication skills 



Excellent interpersonal and customer service skills 



Understanding of laws, guidelines, and best practices of property management 



Education and Experience 



Bachelor’s degree in Business Administration, Accounting, Real Estate, Finance, or related field required and three to five years of related experience required; or 



Fifteen years of related experience required 



Physical Requirements:  



Prolonged periods sitting at a desk and working on a computer 



Must be able to lift up to 15 pounds at times 



Flexibility to work weekends 



 



Disclaimer: The purpose of this job description is to communicate the responsibilities and duties associated with the position of Community Manager/Assistant Community Manager. It should also be noted that some responsibilities and duties might not be specifically addressed.