Assistant Director of Front Office

Company : Dc Global Talent Inc.

Job Description - Assistant Director of Front Office

ASSISTANT DIRECTOR OF FRONT OFFICE
Luxury Lifestyle Hotel • Miami, Florida • USD $90,000 - $95,000 per year

ABOUT THE ROLE
We are searching for a seasoned and service-driven Assistant Director of Front Office for a luxury lifestyle hotel in Miami. This is a senior operational leadership role responsible for ensuring the excellence of the entire guest experience and the Front Office division's financial and operational performance. The right candidate is a thought leader with a genuine gift for service, strong instincts for leadership, and a passion for creating meaningful guest interactions.

WHAT YOU'LL DO

Support the Director of Front Office in leading all Front Office operations to the highest luxury service standards

Champion the guest experience across all touchpoints, ensuring every interaction is thoughtful, personalised, and memorable

Lead, develop, and inspire the Front Office team through coaching, performance management, and ongoing development

Uphold brand standards across all guest-facing areas and take ownership of service recovery when needed

Drive financial performance through effective management of labour, room revenue optimisation, and departmental KPIs

Oversee the 24-hour operation, ensuring seamless communication and continuity across all shifts

Collaborate closely with Housekeeping, Reservations, and F&B; teams to deliver a cohesive guest experience

Monitor guest feedback, identify trends, and implement improvements to continually elevate satisfaction scores

WHAT YOU BRING

Minimum 4 years of progressive Front Office or Rooms Division leadership experience in a luxury hotel environment

Deep expertise in hotel rooms division operations with a proven track record in guest satisfaction and team engagement

Strong commercial acumen, including experience with revenue management, budgeting, and financial reporting

Excellent communication and interpersonal skills, both verbal and written

Flexible and comfortable leading in a 24-hour operational environment

Post-secondary diploma or degree in Hospitality Management or a related field is a plus

Valid US work authorization required - visa sponsorship is not available

WHAT'S OFFERED

USD $90,000 - $95,000 per year

Relocation assistance available for qualifying US-based candidates

Comprehensive benefits package

Learning and development opportunities with career growth potential

A leadership role at a prominent luxury lifestyle hotel in Miami

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Assistant Director of Front Office

Job Description - Assistant Director of Front Office

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