Assistant Director of Ticket Operations - Ticket Office

POSITION RESPONSIBILITIES:

The University Athletic Association at the University of Florida is searching for an Assistant Director to maintain the Ticket Office computer ticketing systems and trains employees on the functionality of the system. Handles building and creation of all manifests in Archtics and creates assigned sport(s) events on Ticketmaster Host system. Is responsible for the oversight of multiple sports/ ticket operations and may assist other ticket office employees with the ticket operations for their assigned sport(s). Responsible for recruiting, hiring, training and managing hourly OPS staff. Assists in the coordination of day-to-day operations within the Ticket Office.

This position requires the incumbent to have strong communication and customer service skills; be organized, detail-oriented, and self-motivated; be an independent thinker with strong analytics skills; multitask effectively; engage effectively with others of diverse cultures or backgrounds; and work a non-standard work week which may include evenings, weekends, and holidays.

This posting will remain open until a qualified candidate is chosen.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

Required Qualifications:

• Bachelor's Degree in appropriate area of specialization*


• Two years of progressively responsible ticketing experience*


• One year of cash handling experience


• Knowledgeable of Microsoft applications and ticket system software

Preferred Qualifications:

• Experience in an intercollegiate or professional athletic environment


• Experience with Salesforce CRM, Ticketmaster Archtics and Ticketmaster Host system

*An equivalent combination of education and experience may be accepted in lieu of listed requirement.

BENEFITS:

Comprehensive benefits package including but not limited to health, dental, life, LTD, AD&D, pension plan (upon eligibility), athletic event tickets, employee events and recognition programs as well as possible relocation assistance. Competitive compensation package commensurate with candidate’s previous experience and qualifications. You can view our full benefits guide on the official job posting by clicking here.

ADDITIONAL INFORMATION:

Interviews may be conducted prior to the closing date, but no offer of employment will be extended until after the position closes. Once an official offer is extended and accepted, the candidate will be required to complete the federal Employment Eligibility Verification Form I-9 and will be contingent on satisfactory background screening results. The candidate will also be required to present acceptable and original documents to prove identity and authorization to work in the United States without the need for employment-based visa sponsorship now or in the future. The University Athletic Association, Inc. is an at-will employer, a separate company from the University of Florida and not a state employer.

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