Assistant District Operations Director

SUMMARY OF RESPONSIBILITIES

The Assistant District Operations Director will support the District Operations Director in overseeing the district portfolio. Responsibilities include monitoring, evaluating, and communicating about ongoing operational activities. This role is focused on ensuring a positive experience for residents within the portfolio. Key duties involve assisting with rent collection, addressing resident inquiries and escalations, and resolving service issues.

ESSENTIAL DUTIES

• Foster strong relationships with residents by promoting positive interactions, conducting outreach, and addressing any issues that arise.


• Oversee financial reporting and performance metrics for the market.


• Assist in managing revenue by achieving financial goals related to service, collections, and resident retention.


• Inspire and engage others through effective leadership to build strong, collaborative, and productive team strategies. Ensure that team members adhere to company policies and procedures.


• Accountable for driving team engagement through effective onboarding, training, and development.


• Ensure compliance with all municipal, local, and state requirements, including regulations for the Housing Choice Voucher Program.


• Maintain an active real estate license and adhere to company real estate license requirements.

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Primarily working indoors, office environment


• Between 10-25% travel time


• May sit for several hours at a time


• Prolonged exposure to computer screens

REQUIRED EDUCATION & EXPERIENCE

• 5+ years of progressive property management experience in either single family or multi-family rental industry with Section 8 compliance experience


• 3+ years proven management experience leading teams


• Valid Driver’s License


• Intermediate Technology expertise (Microsoft Office Suite)


• Ability to obtain Real Estate License within 90 days of hire date

PREFERRED EDUCATION & EXPERIENCE

• Experience working in a fast pace, high-growth company


• Degree in Business


• General knowledge of budgeting and financial analysis


• An active real estate license in the applicable state of practice is required


• Yardi software expertise


• Strong Customer Service acumen & Conflict Management Experience


• Above average ability to communicate with others, both verbally and in writing


• Strong sense of urgency and ability to meet deadlines


• Experience working in a cross-functional group, project management, and/or process improvement


• Strong Leadership skill set with high focuses on team moral and unity

REQUIRED KNOWLEDGE

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources


• Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads

REQUIRED SKILLS

• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one


• Negotiation — Bringing others together and trying to reconcile differences.


• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems


• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action


• Time Management — Managing one's own time and the time of others.


• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job


• Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures


• Speaking — Talking to others to convey information effectively


• Writing — Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

• Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.


• Persistence — Job requires persistence in the face of obstacles


• Initiative — Job requires a willingness to take on responsibilities and challenges


• Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks


• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.


• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

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