Assistant Front-End Manager

The Assistant Front-End Manager assists the Front-End manager in overseeing daily operations, supervising cashiers, and ensuring a high standard of customer service. Key duties include managing team breaks, handling customer complaints, resolving POS issues, managing cash drawers, and ensuring the front-end is clean and organized. This role often assumes full responsibility for the department in the absence of the manager.

 Essential Duties and Responsibilities: 

• Directly supervise cashiers and baggers to ensure efficient checkout flow.
• Create or maintain staff schedules to ensure proper coverage during peak hours and break times.
• Monitor employee performance and provide ongoing coaching, feedback, and training.
• Maintain front-end cleanliness and ensure equipment (POS systems, registers) is functional.
• Order and maintain inventory for front-end supplies.
• Address and resolve customer inquiries and complaints professionally.
• Enforce company policies and procedures regarding refunds and price overrides.
• Opens and closes store.
• Other duties as assigned.
• Observe all store rules and company policies.

Education/Experience:

High school diploma or general education degree (GED); and three years related experience and/or training; or equivalent combination of education and experience.  

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.

Leadership Ability:

Strong leadership skills and conflict-resolution abilities 

Computer Skills: 

Microsoft Office. Proficiency with Point of Sale (POS) systems, cash reconciliation.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job and work a flexible schedule including weekends and holidays. Some requirements may be modified to accommodate individuals with disabilities: