Assistant General Manager

Hilton Garden Inn Dayton/Beavercreek is seeking a motivated and results-driven Operations Manager to oversee hotel operations and ensure outstanding guest satisfaction. This role partners with department heads to align daily operations with brand strategy, drive financial performance, and foster a culture of service excellence.

As a Hilton Garden Inn AGM you will be responsible to:

• Inspire greatness in your team.


• Encourage and support team members to reach their full potential.


• Create a work environment that is a great place to work. 


• Lead with integrity, transparency, respect, and professionalism.


• Care for your team and our guests.

Responsibilities:

• Oversee daily Rooms and Food & Beverage operations, ensuring alignment with brand standards.


• Monitor guest satisfaction, analyze service issues, and implement action plans for continuous improvement.


• Partner with department leaders to develop and execute operational strategies.


• Review financial reports, monitor performance against budget, and manage expenses.


• Coach teams on occupancy, rate, labor, and controllable costs to achieve financial goals.


• Ensure compliance with policies, procedures, and brand initiatives.


• Respond to guest concerns with professionalism and stay visible to build guest relationships.


• Foster a positive, service-driven culture through communication, coaching, and recognition.


• Conduct performance reviews, training, and professional development for associates.


• Promote fairness, equity, and engagement through open communication and feedback.


• Support hotel leadership in achieving operational goals and championing change initiatives.

Qualifications:

• Proven hotel operations experience in Rooms or Food & Beverage leadership.


• Excellent leadership, coaching, and communication skills.


• Demonstrated ability to build guest relationships and deliver exceptional service.


• Organized, detail-oriented, and results-driven.


• Hospitality leadership experience is  a must.