Assistant General Manager / Bar Manager

Job Summary
We are seeking an experienced and dynamic Bar/FOH Manager to oversee the daily operations of our bar and support of FOH staff. The ideal candidate will possess a strong background in food service management and demonstrate exceptional leadership skills. This role requires a passion for hospitality, a keen eye for detail, and the ability to create an inviting atmosphere for guests while managing a team effectively.

Duties

• Supervise and manage staff, ensuring high levels of customer service and satisfaction.
• Oversee inventory control, including ordering supplies, managing stock levels, and conducting regular inventory audits.
• Train and develop staff in areas such as food handling, customer service, and bar operations.
• Maintain cleanliness and organization of the bar area in compliance with health and safety regulations.
• Implement effective cash handling procedures and ensure accurate reporting of sales.
• Collaborate with kitchen management to ensure seamless service between the bar, FOH and dining areas.
• Train staff on best practices and menu training ensuring consistency and upholding quality standards on every menu item.
• Manage shift schedules and time off requests to ensure adequate staffing during peak and non-peak hours.
• Handle customer inquiries, comments, complaints and resolve any issues promptly to enhance guest experiences.
• Assist in budgeting and financial planning for the bar operations.
• Assist GM in setting and exceeding employee and store targets.
• Greeting and advising all guests in a professional manner.
• Problem solving any equipment/technological issues.
• Managing daily paperwork and procedures.
• Creating and sustaining present and future relationships with customers, employees and vendors.
• Submit suggested improvements to the running and development of the business to the GM.
• Help to update & build SOP's and checklists keeping the business at the forefront of hospitality service.
• Ensure employees follow all guidelines, policies and procedures.

Qualifications

• Proven experience in restaurant management or bar management within a casual dining environment.
• Strong knowledge of craft cocktails, food preparation, cooking techniques, and food safety regulations.
• Familiarity with POS systems, specifically Toast. Will train.
• Excellent cash handling skills with experience in financial reporting and tip-out SOPs.
• Demonstrated ability to lead a team effectively, including training and development of staff members promoting staff retention.
• Background in hospitality management or culinary experience is a plus.
• Experience with a robust to-go/grab and go environment or catering is advantageous.
• Barista skills and overall knowledge of all thing's coffee a plus.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Exceptional communication skills to foster positive relationships with guests and team members alike.
• A passion for the food industry and commitment to delivering outstanding customer service. Join our team as a FOH/Bar Manager where you can showcase your leadership abilities while creating memorable experiences for our guests!