Assistant General Manager | Paseo Austin, TX

Description

Are you a natural leader who thrives on organization, problem-solving, and creating exceptional resident experiences?

At Paseo, we believe great communities are built by great teams. We're looking for an Assistant General Manager who is energized by both the operational and people side of property management. In this role, you'll serve as a key partner to the General Manager, helping oversee financial performance, resident satisfaction, leasing success, and daily operations while ensuring our community continues to deliver an exceptional living experience.

If you're a proactive self-starter who loves taking ownership, solving challenges, and helping teams perform at their best, we'd love to meet you.

Perfect Fit Checklist

You may be a great fit if you:

• Have a strong "Get Stuff Done" mentality
• Thrive in a fast-paced, team-oriented environment
• Are highly organized and detail-oriented
• Enjoy balancing financial, operational, and resident-facing responsibilities
• Take initiative and solve problems before they become issues
• Are confident leading a team and making decisions
• Communicate professionally and effectively with residents, vendors, and ownership groups
• Have a passion for delivering exceptional customer service

Job Responsibilities

Financial Management & Reporting

• Support the financial performance of the community through accurate accounting, reporting, and revenue management practices.
• Collect, post, and reconcile rent payments, fees, deposits, and other resident charges.
• Prepare daily bank deposits and complete account reconciliations.
• Review and process invoices for vendors, contractors, and service providers.
• Ensure expenses are coded correctly and submitted according to company procedures.
• Assist with monthly financial reporting, budget tracking, and community performance analysis.
• Maintain accurate resident accounts and accounting records within property management software.

Resident Relations & Customer Experience

• Promote resident satisfaction and retention by responding to questions, concerns, and service requests with urgency and professionalism.
• Communicate with residents regarding account balances, payment arrangements, and lease compliance matters.
• Assist with conflict resolution and resident issue management while maintaining a positive community environment.
• Support resident engagement initiatives and help foster a strong sense of community.

Leasing & Revenue Management

• Assist with leasing and marketing efforts to drive occupancy and revenue goals.
• Greet prospective residents, conduct community tours, and showcase apartment homes and amenities.
• Support leasing activities including guest card management, application processing, lease execution, and move-in coordination.
• Monitor delinquency reports and implement collection efforts in accordance with company policies and lease agreements.
• Support renewal strategies and resident retention initiatives.

Operations & Team Leadership

• Serve as the acting leader of the community in the absence of the General Manager.
• Assist in coordinating daily operations between leasing, resident services, and maintenance teams.
• Help oversee make-ready schedules, maintenance priorities, and operational workflows.
• Ensure compliance with company policies, procedures, and operational standards.
• Support training, coaching, and development efforts for on-site team members.
• Partner with vendors and contractors to ensure quality service and timely completion of work.

Ownership & Asset Support

• Assist in maintaining strong relationships with ownership groups and stakeholders.
• Participate in community tours, owner visits, and operational reviews.
• Provide updates, reporting, and operational insights as requested.
• Support initiatives that improve community performance, resident experience, and asset value.

Compliance & Risk Management

• Follow established procedures related to collections, lease enforcement, notices, and eviction processes.
• Assist with resident move-out processing, security deposit accounting, and final account reconciliations.
• Ensure compliance with company policies, fair housing regulations, and applicable local, state, and federal requirements.
• Maintain accurate records and documentation for all operational and financial activities.

Other

• Assist with other duties and special projects as assigned.
• Ability to work late or on weekends may be required.

Requirements

Education & Experience

• Bachelor's degree in Business, Communications, Hospitality, Real Estate, or a related field preferred.
• 1–3 years of experience in property management, student housing, multifamily housing, residence life, hospitality, or a related field.
• Experience supporting community operations, leasing, financial reporting, and customer service initiatives.
• Understanding of lease administration, collections, delinquency management, and resident account reconciliation.
• Experience using property management software such as Entrata, Yardi, OneSite, or similar platforms.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Valid driver's license required.

Business Skills

• Leadership & Team Development
• Financial Reporting & Budget Awareness
• Customer Service Excellence
• Time Management & Organization
• Attention to Detail
• Problem Solving & Critical Thinking
• Effective Written & Verbal Communication
• Multi-Tasking & Prioritization
• Conflict Resolution
• Project Coordination

Bonus Points If...

• You have student housing experience.
• You have experience with Entrata, Yardi, OneSite, or RealPage.
• You have experience managing delinquency and collections programs.
• You have supervised or trained team members.
• You are familiar with ownership reporting and asset performance metrics.
• You hold industry certifications related to property management or housing operations.

Physical Requirements & Work Environment

• Ability to work in both office and outdoor environments throughout the community.
• Ability to walk the property regularly and access all community amenities and facilities.
• Ability to lift up to 20 pounds independently and up to 50 pounds with assistance.
• Ability to travel locally as needed for banking, training, meetings, and operational support.
• Occasional travel may be required for company meetings, training programs, or special projects.