Assistant Grocery & Front End Manager

DUTIES & RESPONSIBILITIES

Customer Service and Front End Operations 

• Supports the Co-op’s core values and aligns with the Co-op Code of Conduct.
• Assists in maintaining a high level of customer service throughout the store.
• Demonstrates leadership at all levels and leads by example.
• Addresses customer service concerns in the absence of department managers.
• Provides attentive, timely, and friendly service to internal and external customers at all times and builds long-term customer satisfaction.
• Supports owner/equity drives and donation programs.
• Collects and processes “Make It Right” forms as needed.

Grocery Department Operations and Merchandising

• Ensures adequate inventory and supplies for daily operations, promotions, special events, and high-volume days.
• Coordinates with Merchandising to maintain accurate pricing files and signage.
• Communicates promotions and new items to staff and ensures promotional products are in stock and properly signed.
• Works with managers and buyers to manage shrink.
• Ensures proper storage, handling, display, and rotation of products.

Financial & Operational Management

• Assists in the development of operating and capital budgets for both departments.
• Reviews departmental financial reports including sales, margins, labor, and inventory turns and assists managers in meeting performance targets.
• Protects store assets by participating in inventories, following security practices, and handling incidents to minimize liability.
• Coordinates labor allocation to meet margin, labor, and service goals.
• Oversees cash handling and deposit processes including daily reviews, variance tracking, and communication with Finance staff.

Staff Development & Communication

• Coaches staff and provides performance feedback.
• Assists department manager with providing regular feedback to both grocery and front end staff.
• Ensures regular training and performance updates.
• Helps organize and participate in department and storewide meetings.
• Follows scheduling and attendance procedures.

 Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

• A minimum of one (1) years’ experience in a retail environment and managing and directing staff.  
• A minimum of one (1) years’ experience and familiarity with natural foods strongly preferred
• A minimum of one (1) years’ experience of customer service experience.
• Adapts readily based on evolving Co-op needs or in response to feedback.
• Maintains composure in highly stressful or adverse situations. 
• Ability to effectively handle and address conflict resolution in the workplace.
• Basic understanding of financial statements (profit and loss statements, sales, margin, labor, etc.)
• Ability to hold others accountable to policies and procedures.
• Ability to provide constructive feedback to promote staff productivity.
• Ability to set individual performance goals that align with department and overall Co-op goals.
• Computer proficiency (to include Microsoft Office) and familiarity with receiving systems preferred. 

ENVIRONMENTAL & PHYSICAL DEMANDS

• Flexibility to work any shift, including mornings, middays, evenings, weekends.
• Ability to work in varying temperatures (approximately 20°F – 90°F). 
• Ability to stand or sit for long periods at a time. 
• Ability to bend, stoop, reach, kneel, twist, and climb.
• Ability to lift 50 pounds unassisted.
• Reliable access to transportation.