Assistant Home Leader

Company : Kroger

Job Description - Assistant Home Leader

Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Home department. Support the day-to-day functions of the Home operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job specific information to associates.
Collaborate with associates and promote teamwork to help achieve company/store goals.
Adhere to all local, state and federal laws, and company guidelines.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
Order, label, stock and inventory department merchandise.
Use all equipment in the home department such as baler, u-boats, compactor, forklift, and pallet jacks according to company guidelines.
Display a positive attitude.
Understand the store's layout and be able to locate products.
Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect Drug GM and Home.
Stay current with present, future, seasonal and special ads.
Assist in monitoring and controlling expenses for the department.
Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
Plan, organize and supervise the inventory process.
Report pricing and scanning discrepancies to the appropriate manager.
Process customer transactions quickly, accurately, and efficiently.
Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
Follow established policies and procedures (where applicable) for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, etc.
Handle funds, coupons, tenders, etc. according to company policy.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Ability to handle stressful situations
Must be at least 18 years of age

Desired

High school education or equivalent preferred
Management experience preferred
Drug GM or Home experience
Retail experience
Second language (speaking, reading and/or writing)

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Assistant Home Leader

Job Description - Assistant Home Leader

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