Assistant Manager

TITLE: Assistant Manager

DATE REVISED: March 27, 2020

SUPERVISOR: General Manager

POSITION SUMMARY:

The Assistant Manager(s) will be responsible for operations of the entire location while he/she is on shift under the direction of the General Manager. This includes, but is not limited to, car wash operations, guest service, store presentation, Team management, etc. The Assistant Manager is a leadership position on the Team and because of this they will provide direction and guidance to all Team Members.

GENERAL DUTIES AND RESPONSIBILITIES:

• Retain and create new Member/Guest relations
• Exceed Member/Guest expectations in wash quality
• Set the example of a hard work ethic and positive attitude in all situations
• Must be proficient in all opening and closing tasks
• Maintain Site, Grounds and the Car Wash
• Train and supervise Team Members including execution of checklists
• Update checklists, inventory and reports as needed
• Communicate good news, bad news, breakdowns, etc. with leadership
• Implement and enforce policies, procedures and the Handbook to all Team Members including wearing the proper uniform
• Perform cleanings, walk-throughs, and accident prevention on a consistent basis
• Work with the General Manager to ensure all site responsibilities are complete
• Oversee cleaning of Savannah Car Wash and bring attention to any required maintenance
• Help with scheduling and verify Team Member’s attendance in order to keep the labor cost effective
• Team Relations - We are committed to support and lead our Team to grow personally and professionally. Diversity and integrity are essential for encouraging the effectiveness, dependability and contribution of our Team.
• Any additional tasks that pertain to benefiting the Company and taking care of the Guests including Member/Guest Damage/Incident Claims
• Communicate any situation, problem or accident that couldn’t be resolved to the General Manager

PREREQUISITES:

• Leadership and team-building skills
• A history of success, integrity and ethics
• A willingness to take ownership and display problem solving abilities
• A desire to learn mechanical and electrical skill sets
• A high level of initiative, attention to detail, and pride in a job well done
• Proficient computer skills including Microsoft Office
• The ability to multitask in a rapidly changing environment
• Great customer service and a passion for building relationships with customers and community members
• Available to work all shifts including weekends, open, close and holidays
• Valid driver’s license