Assistant Manager

SPORTS BAR RESTAURANT ASSISTANT GENERAL MANAGER

Know what it’s like to be in the stadium on game day? Then you know what it’s like to work at Buffalo Wild Wings. It’s fun. It’s fast-paced. We’re at the top of our game – and we want to keep it that way. So, we’re constantly upping the ante, providing the ultimate experience for our fans. And, of course, it’s our people that bring that experience to life.

GAME DAY

The Assistant General Manager (AGM) position creates legendary experiences for guests and team members through the management of Shift Managers, Servers, Bartenders, Service Assistants and assumes full responsibility for the sports bar in the General Manager’s (GM) absence. The AGM is directly accountable for all guest related metrics for Servers/Bartenders and focuses on overall improvement of guest engagement tactics.

WE'LL PROVIDE THE PLAYBOOK, HERE'S WHAT YOU BRING TO THE TABLE:

You know the business. You have a general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations.

You know the plays to win the game. You can manage and direct work of others, champion change and analyze a Profit and Loss statement.

You have the education and experience. You’re a high school graduate or similar. Extra points if you bring a bachelor's degree, have 4-5 years of management experience and previous Restaurant Manager experience.

You're Team focused. You have a passion for training and developing your Team.

BRAG FACTOR

You'll be working for the hottest brand around and have tons of fun doing it. As an Assistant General Manager, you'll be eligible for monthly and quarterly bonuses and a comprehensive benefits program. You will have the resources to be at the top of your game. Everything that we put into developing sauces for our famous wings, we put the same vigor into developing and growing our Restaurant Managers. Do you aspire to become a General Manager? Whatever your career goals are, we'll help get you there. Did we mention that you'll never miss a sporting event ever again?

Job Type: Full-time

Buffalo Wild Wings is in Equal Opportunity Employer. Race, color, religion, age sex, disability, marital or veteran status, Place of national origin and other categories protected by law are not factors in employment, promotion, compensation and working conditions. WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO HIRING A DIVERSE WORKFORCE.

Responsibilities of a General Manager

• Managing daily restaurant operations and shift execution
• Supporting and supervising managers and front-of-house staff
• Recruiting, interviewing, hiring, and onboarding employees
• Training, coaching, mentoring, and developing team members
• Conducting performance evaluations and providing feedback
• Handling employee concerns, disciplinary actions, and terminations
• Ensuring compliance with food safety, alcohol service, and health regulations
• Maintaining compliance with company policies and labor laws
• Delivering exceptional guest service and resolving customer concerns
• Monitoring guest satisfaction and implementing service improvements
• Managing labor scheduling and staffing levels
• Controlling labor costs and front-of-house operating expenses
• Overseeing bar cost of sales, discounts, comps, and voids
• Supporting sales growth and restaurant performance initiatives
• Executing promotional campaigns and new product launches
• Leading pre-shift and post-shift meetings
• Monitoring service standards and operational efficiency
• Completing managerial reports and administrative tasks
• Supporting certified trainer selection and team development
• Assuming full operational responsibility in the General Manager's absence

Assistant Restaurant Manager Job Requirements:

● Commercial awareness

● Confidence

● Resourcefulness

● Organizational skills

● Teamworking skills

● Verbal communication skills

● Numerical skills

● Excellent IT skills

● Enthusiasm

● Executive skills

● Problem-solving skills

● Showing initiative

● Setting a good example

Work schedule

• 8 hour shift

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid training
• Flexible schedule
• Employee discount
• 401(k)